Aujuane Walker
Washington,DC
Summary
Professional with a diverse background in security, healthcare administration, and customer service roles. Proven track record of excellence in team leadership, revenue growth strategies, and talent development. Skilled in managing workflow delegation and implementing effective business strategies to achieve organizational goals. Adept at training and coaching cross-functional teams to optimize performance and enhance customer satisfaction. Strong dedication to delivering high-quality service and cultivating positive relationships with both internal and external stakeholders.
Overview
6
6
years of professional experience
Work History
Police Dispatcher
Department of Veterans Affairs Police Department
2024.03 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Operated telephone and radio , vocera equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Special Police Officer
Sectek protective services
2022.05 - 2024.03
- Interacted with individuals on a daily basis, responding to inquiries in a professional manner.
- Searched individuals for contraband items upon entering restricted areas.
- Utilized firearms in accordance with departmental policy and procedure.
- Conducted foot and vehicle patrols, ensuring the safety of personnel and property.
- Responded to emergency calls, providing assistance as needed.
- Performed security checks in designated areas of the facility.
Administrative Assistant
Community of Hope
2022.05 - 2022.09
- Managed executive calendars, including scheduling meetings and appointments
- Coordinated travel arrangements and prepared travel itineraries
- Prepared and edited correspondence, reports, and presentations
- Answered and directed phone calls, emails, and inquiries
- Maintained office supplies inventory and ordered supplies as needed
- Assisted with event planning and coordination
- Handled confidential information with discretion and professionalism
- Provided general administrative support to the team as needed
Patient Access Associate
Medstar Washinton Hospital Center
2022.05 - 2022.08
- Received and screened telephone calls and visitors, providing courteous and efficient assistance.
- Expresses sincere concern and empathy when dealing with customer complaints.
- Scheduled patient appointments, coordinated with other medical offices, and arranged tests and pre-admission procedures.
- Managed patient registration, updated information, verified insurance details, and processed referrals.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a tim
Special Police Officer
Iglobal
2022.05 - 2022.07
- Directs traffic on Authority property. Warns persons of rule infractions or violations, and apprehends or evicts violators from premises.
- Answers police calls for service; Responds appropriately to critical situations; applies police procedures; Investigates crimes and accidents.
- Knowledge of criminal and civil law and police policies and procedures.
- Searched individuals for contraband items upon entering restricted areas.
Medical Biller and Coder
Gerald family care
2022.01 - 2022.05
- Verified accuracy of patient information and insurance data in billing system.
- Submitted claims to insurance companies electronically or by mail.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Reconciled accounts receivable to ensure accuracy of payments received.
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
Administrative Assistant
Southern Management Systems
2021.09 - 2021.12
- Assisted with administrative tasks such as filing, scanning, and copying documents
- Managed incoming and outgoing mail and packages
- Supported office staff with various projects and tasks
- Learned and applied office procedures and protocols
- Developed communication and interpersonal skills through interactions with clients and colleagues
Patient Access Representative
Adventist Health System
2021.01 - 2021.08
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
Assistant Manager
Starbucks
2020.08 - 2020.12
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
Sunglass Hut
2020.02 - 2020.07
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Assistant Manager
Nandos Peri Peri
2019.02 - 2020.01
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
Administrative Assistant
Amazon
2019.01 - 2019.08
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Sales Floor Supervisor
Banana Republic
2018.09 - 2019.01
- Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
- Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
- Developed strategies to increase customer loyalty and retention through effective management of staff members on the sales floor.
- Provided feedback to store leadership regarding employee performance issues or opportunities for improvement.
Education
Bachelor of Science - Cybersecurity Engineering & Cyber Forensic Analyst
DeVry University
Certificate - Paralegal Studies
Catholic University of America
Washington, DCMedical Assistant & Medical Billing And Coding -
Prospect College
2020-01
High School Dipolma
Anacostia High School
Washington, DC2019-06
Skills
- Trustworthy & Ethical
- Computer literacy
- Data entry
- Time management
- Skilled leader
- Policies & procedures
- Detail oriented
- Microsoft office and Epic proficiency
- Critical Thinker
- Email management
- Goggle docs
- Interrogation Techniques
- Evidence collection
- Investigative skills
- Database
- Client management
Timeline
Police Dispatcher
Department of Veterans Affairs Police Department
2024.03 - Current
Special Police Officer
Sectek protective services
2022.05 - 2024.03
Administrative Assistant
Community of Hope
2022.05 - 2022.09
Patient Access Associate
Medstar Washinton Hospital Center
2022.05 - 2022.08
Special Police Officer
Iglobal
2022.05 - 2022.07
Medical Biller and Coder
Gerald family care
2022.01 - 2022.05
Administrative Assistant
Southern Management Systems
2021.09 - 2021.12
Patient Access Representative
Adventist Health System
2021.01 - 2021.08
Assistant Manager
Starbucks
2020.08 - 2020.12
Assistant Manager
Sunglass Hut
2020.02 - 2020.07
Assistant Manager
Nandos Peri Peri
2019.02 - 2020.01
Administrative Assistant
Amazon
2019.01 - 2019.08
Sales Floor Supervisor
Banana Republic
2018.09 - 2019.01
Bachelor of Science - Cybersecurity Engineering & Cyber Forensic Analyst
DeVry University
Certificate - Paralegal Studies
Catholic University of America
Medical Assistant & Medical Billing And Coding -
Prospect College
High School Dipolma
Anacostia High School
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