Njoud Jaber
Romeoville,IL
Summary
Bilingual Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Aucera
10.2020 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Automotive Sales Consultant
Royal Car Center Chicago 1, Inc.
12.2017 - 09.2020
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
BBA - Management
Lewis University
Romeoville, IL06-2016
Skills
- Call logging
- Complaint resolution
- Sales closing
- Account updating
- Interpersonal skills
- Call documentation skills
- Appointment scheduling
- Communicating with clients
- Quality assurance optimization
- Problem-solving skills
- Sales expertise
- Customer communications
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Call Center Representative
Aucera
10.2020 - 09.2024
Automotive Sales Consultant
Royal Car Center Chicago 1, Inc.
12.2017 - 09.2020
BBA - Management
Lewis University
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