Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Njoumba Nyame

EAST ORANGE

Summary

Accomplished Real Estate Agent at Century 21, adept in negotiations and organizational abilities, significantly exceeding customer expectations. Proven track record in enhancing customer satisfaction and engagement, evidenced by consistent achievement of sales targets at GARDEN STATE AUTO PLAZA. Excels in teamwork and professional communication, fostering strong relationships across all levels of business operations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Century 21
09.2010 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.

PROFESSIONAL ACCOUNT SALE ASSOCIATE

Home Depot, USA
04.2016 - 11.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Sales Supervisor

GARDEN STATE AUTO PLAZA
02.2014 - 03.2016
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.

Education

Associate of Science - ECONOMIC SCIENCE

UNIVERSITY OF ROUEN
05-1982

Skills

  • Demonstrated Organizational Abilities
  • Excellent teamwork
  • Highly professional
  • Negotiation

Accomplishments

I SOLE HOUSES AND RENT APATMENTS REGULARLY

Certification

  • Real Estate Salesperson License - [State] Real Estate Commission.
  • Short Sales & Foreclosure Resource® (SFR®) - National Association of Realtors.
  • National Association of REALTORS® (NAR) Membership - National Association of Realtors.
  • Accredited Buyer's Representative (ABR) - Real Estate Buyer's Agent Council (REBAC).

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

PROFESSIONAL ACCOUNT SALE ASSOCIATE

Home Depot, USA
04.2016 - 11.2024

Sales Supervisor

GARDEN STATE AUTO PLAZA
02.2014 - 03.2016

Real Estate Agent

Century 21
09.2010 - Current

Associate of Science - ECONOMIC SCIENCE

UNIVERSITY OF ROUEN

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Njoumba Nyame