Njree Randolph
Orlando,FL
Summary
Dynamic and organized professional with extensive experience at Massage Envy, excelling in client relations and front desk operations. Proven ability to streamline processes and enhance customer satisfaction through effective scheduling and data management. A certified Microsoft Office Specialist, adapt at multitasking and maintaining a welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Sufii Day Spa
04.2025 - Current
Front Desk Associate
Planet Fitness Gym
08.2024 - 04.2025
- Processed membership sign-ups and renewals using club management software efficiently.
- Educated new members on gym equipment usage and facility policies for better engagement.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Receptionist
Massage Envy
10.2023 - 09.2024
- Coordinated with therapists to prepare treatment rooms for seamless client transitions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cashier Team Lead
Big Lots
09.2022 - 10.2023
- Monitored cash drawer balances, identifying and resolving discrepancies promptly.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
Lowes Home Improvment
01.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Business Diploma - Business Office Specialist
Florida Technical College
Orlando, FL12.2025
Skills
Organization skills
- Time management
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- File management
- Typing speed
- Documentation and reporting
- Basic accounting
Certification
Microsoft Office Specialist
-PowerPoint
-Word Document
-Excel
Timeline
Receptionist
Sufii Day Spa
04.2025 - Current
Front Desk Associate
Planet Fitness Gym
08.2024 - 04.2025
Receptionist
Massage Envy
10.2023 - 09.2024
Cashier Team Lead
Big Lots
09.2022 - 10.2023
Cashier
Lowes Home Improvment
01.2022 - 08.2022
Business Diploma - Business Office Specialist
Florida Technical College