Summary
Overview
Work History
Education
Skills
Timeline
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Norma Jones

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Donut Processor

Krispy Kreme
04.2022 - Current
  • Prepared, boxed, and staged outgoing shipments.
  • Inspect all doughnuts and apply fillings, icings, and other toppings, stock and rotate racks and display cases to ensure freshness and proper appearance.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Operated and serviced processor equipment to maintain production output.
  • Maintained organized work area by cleaning and removing hazards.

Personal Care Aide

Catherine Mullen
09.2015 - 07.2019
  • Main duties include administering medications, helping patient complete personal care task and following the patients healthcare plan.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

ARMY COMMUNITY VOLUNTEER

FORT BELVOIR
11.2014 - 09.2016
  • Worked with Soldiers and Families using a broad and professional knowledge and competence in social sciences principles, theory and techniques applicable to the administration and management of various soldier and family programs.
  • Interacted with soldiers by phone, email, or in-person to provide information.
  • Attended classes based on the well-being of the Soldiers and Families.
  • Uses an integrated approach in managing the vast variety of projects and programs, activities, and initiatives that are focused on achieving the Army objective to sustain the Well-Being.

Senior Constituent Liaison Officer

R&K Engineering, Inc
05.2006 - 10.2014


  • Provided a broad spectrum of services to support the well-being of Soldiers, Civilians, and Army Families, and to encourage their continued willingness to serve
  • Uses an integrated approach in managing the vast variety of projects and programs, activities, and initiatives that are focused on achieving the Army objective to sustain the Well-Being
  • Collaborated with the services of Army Community Services Center (ACS), the Family Readiness Groups (FRG's), of all units and the Army Family Programs Office (ARFP) and the National Guard Family Program Office (NGFP) providing information for those in need.
  • Maintains the files of the Army Well Being Constituents by using the Issue Tracking System (ITS) and completing monthly project statistics.
  • Maintains the Standards of Procedures (SOP) for present use and keeps Standards of Procedures updated.
  • Maintain statistics on a daily basis as needed of all incoming/outgoing calls and the issue is resolved.
  • Responsible to assist and maintain the Natural Disaster Smart Book.

Education

Department of the Army-Medical Office Assistant -

Saint Petersburg Jr. College
Saint Petersburg, FL

Skills

Certifications:

Wounded Soldier & Hurricane Katrina Family Hotline

Crisis Advocate

Medical billing specialist

Medical office assistant

Timeline

Donut Processor

Krispy Kreme
04.2022 - Current

Personal Care Aide

Catherine Mullen
09.2015 - 07.2019

ARMY COMMUNITY VOLUNTEER

FORT BELVOIR
11.2014 - 09.2016

Senior Constituent Liaison Officer

R&K Engineering, Inc
05.2006 - 10.2014

Department of the Army-Medical Office Assistant -

Saint Petersburg Jr. College

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Norma Jones