Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nkauhnu Xiong

Southern Pines,NC

Summary

Dynamic professional with a proven track record at County of Moore, excelling in problem-solving and effective communication. Recognized for enhancing team efficiency and customer satisfaction through relationship building and quick decision-making. Adept at multitasking in high-pressure environments, ensuring smooth operations and exceptional service delivery.

Overview

18
18
years of professional experience

Work History

Master Control Operator

County of Moore
03.2014 - Current
  • Responsible for surveillance of all movement within the facility, operation of electronic doors, intercoms, monitoring and functioning as a centralized point of communications and activities within the facility.
  • Assist in training new hires on standard operating procedures, improving team efficiency and cohesion.
  • Streamline communication between departments, facilitating smooth daily operations in the master control room.
  • Play a crucial role in emergency situations through quick response times and efficient coordination with my team and other departments assisting with emergencies.
  • Develop strong relationships with fellow operators to ensure a cohesive working environment within the master control room at all times.
  • Provide excellent customer service to internal and external clients through effective communication, timely issue resolution, and a proactive approach to problem solving.


Customer Service Representative

Trident Marketing
03.2012 - 03.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Admissions Representative

Miller-Motte College
08.2008 - 01.2009


  • Scheduled appointments to meet with students face-to-face and discuss education plans.
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
  • Explained admissions procedures and courses offered to potential students.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
  • Completed Enrollment Forms for each new enrolling student according to their specific program.
  • Maintained a reasonable conversion rate on all types of inquiries and a reasonable enrollment balance.

Admissions Counselor

NC Wesleyan College
03.2007 - 08.2008
  • Examined academic records of students to determine eligibility for graduation and admission.
  • Recruited prospects via attending education fairs and working with various businesses with employee reimbursement plans which increased student enrollment.
  • Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
  • Provided exceptional customer service by responding promptly to inquiries from prospective students via phone and/or email.
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Compared transcripts of courses with school entrance and degree requirements and prepared evaluation form listing courses for graduation.
  • Computed grade-point averages to establish students' qualifications for admission, transfer and graduation.
  • Assisted in developing marketing materials to effectively communicate the value of the institution''s educational offerings.
  • Created various advertising brochures for the college Adult Degree Program by presenting various ideas and developing strategic plans to implement ideas.

Education

Bachelor of Arts - Communications

North Carolina State Univsersity
Raleigh, NC

Associate of Arts -

Sandhills Community College
Pinehurst, NC

Skills

  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Excellent communication
  • Multitasking
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Professionalism
  • Task prioritization

Languages

English
Full Professional
Hmong
Professional Working

Timeline

Master Control Operator

County of Moore
03.2014 - Current

Customer Service Representative

Trident Marketing
03.2012 - 03.2014

Admissions Representative

Miller-Motte College
08.2008 - 01.2009

Admissions Counselor

NC Wesleyan College
03.2007 - 08.2008

Bachelor of Arts - Communications

North Carolina State Univsersity

Associate of Arts -

Sandhills Community College
Nkauhnu Xiong