Summary
Overview
Work History
Education
Skills
Websites
Core Profiencies
Timeline
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NKECHI AWUGOSI

Katy,TX

Summary

Experienced financial advisor with a strong track record in risk mitigation, and enhancing customer satisfaction. Skilled in cross-selling and delivering custom banking solutions that improve client relationships, and drive revenue growth. Committed to leveraging expertise for organizational success.

Overview

4
4
years of professional experience

Work History

BANKER

US BANK
Chapel Hill, NC
03.2022 - 11.2023
  • As a Banker, I helped clients navigate their financial needs by managing accounts, processing transactions, and recommending tailored banking solutions
  • I built lasting relationships while ensuring compliance with regulations to support both customer success and business growth
  • Maintained accurate customer data, reducing errors and improving operational efficiency
  • Delivered financial presentations, increasing client engagement and informed decision-making
  • Created tailored financial solutions, boosting customer retention and loyalty
  • Identified cross-selling opportunities, driving revenue growth and client financial well-being
  • Ensured regulatory compliance, minimizing risk and maintaining operational integrity

REMOTE CHAT SPECIALIST

AMERICAN EXPRESS
Houston, TX
10.2021 - 03.2022
  • As a Remote Chat Specialist, I provided real-time support to customers, resolving inquiries efficiently through online chat, while ensuring a seamless digital experience.
  • I enhanced customer satisfaction by delivering accurate information, troubleshooting issues, and maintaining a professional, engaging communication style.
  • Resolved inbound customer inquiries via chat, ensuring quick issue resolution, and improving overall customer satisfaction.
  • Maintained high efficiency in handle time, consistently meeting or exceeding productivity metrics, and service level guidelines.
  • Assessed customer needs using open-ended questioning, recommending suitable products and services to drive sales and customer retention.
  • Managed multiple chat conversations simultaneously, optimizing response times, and enhancing service efficiency during peak volume.
  • Documented customer interactions accurately, ensuring seamless record-keeping, and improved issue tracking for future support.
  • Handled escalations by transferring chats to supervisors when necessary or taking over chats when requested.

Beauty Consultant

Target
Cinco Ranch, TX
05.2019 - 10.2021
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Engaged with customers in a friendly manner to build strong relationships.
  • Developed sales strategies to promote new products to clients.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Ensured all equipment was clean and sanitized between uses for safety reasons.
  • Described merchandise and explained use, operation and care.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted customers in selecting products, based on their individual needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

COMPLAINT AND APPEAL COORDINATOR

CVS
Houston, TX
11.2019 - 09.2020
  • As a Complaint and Appeal Coordinator, I managed and investigated customer grievances and appeals, ensuring timely resolution in compliance with regulatory guidelines
  • I collaborated with cross-functional teams to address concerns effectively, improving customer satisfaction and operational efficiency
  • Managed a high volume of complaint and appeal cases, ensuring compliance with regulations and reducing processing errors
  • Handled escalated issues with professionalism, improving customer satisfaction and trust in the appeals process
  • Collaborated with internal teams to expedite appeals, consistently meeting turnaround time requirements
  • Provided clear, timely case updates, enhancing transparency and reducing follow-up inquiries
  • Ensured fair and accurate case resolutions, strengthening compliance and operational efficiency

Education

Bachelor of science - Nursing

Chamberlain University
Houston, TX

Associates of science - biology science

Houston community college
Houston, TX

High School Diploma - Art

Nigerian Navy Secondary school
Lagos, Nigeria

Skills

  • Multitasking
  • Risk mitigation
  • Financial Advising
  • Process Improvement
  • Sales expertise
  • Healthcare claims processing
  • Interdepartmental Collaboration
  • Data analysis
  • Problem Resolution
  • Technical proficiency
  • Digital messaging proficiency
  • Data entry and accuracy
  • Negotiation and Conflict Resolution
  • Medical billing expertise
  • Communication
  • Active listening
  • Conflict resolution
  • Patience
  • Empathy
  • Written communication
  • Flexible

Core Profiencies

  • Multitasking
  • Risk Mitigation
  • Financial Advising
  • Process Improvement
  • Sales and Cross-Selling
  • Healthcare Claims Processing
  • Interdepartmental Collaboration
  • Data Analysis
  • Problem Resolution
  • Technical Proficiency
  • Digital Communication
  • Data Entry and Accuracy
  • Negotiation and Conflict Resolution
  • Medical Billing and Reimbursement

Timeline

BANKER

US BANK
03.2022 - 11.2023

REMOTE CHAT SPECIALIST

AMERICAN EXPRESS
10.2021 - 03.2022

COMPLAINT AND APPEAL COORDINATOR

CVS
11.2019 - 09.2020

Beauty Consultant

Target
05.2019 - 10.2021

Bachelor of science - Nursing

Chamberlain University

Associates of science - biology science

Houston community college

High School Diploma - Art

Nigerian Navy Secondary school

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