NKECHI NWEKE
Stoughton
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service R
Celerity Staffing Solutions
Sun Prairie
09.2025 - Current
- Maintained accurate records of customer interactions in the CRM system.
- Collaborated with team members to improve service delivery processes.
- Monitored service quality and provided feedback for continuous improvement.
- Handled escalated issues with professionalism to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Administration Assistant
Crystalkin Cleaning Service LLC
Forney
04.2023 - 07.2025
- Resolved customer complaints with empathy and professional communication.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Maintained accurate records of client interactions and services provided.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Provided general clerical support as required by departmental needs.
- Checked stock to determine inventory levels and maintain office supply products.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Processed financial documents, contracts, expense reports and invoices.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Managed daily calendars for multiple staff members.
- Scheduled appointments for department personnel as needed.
- Greeted visitors and callers in a courteous manner and provided assistance when necessary.
- Organized both physical and digital files and updated reports to coordinate project materials.
Outbound and Inbound Sales Consultant
Apple Consultanting LLC
Queens
12.2020 - 04.2023
- Executed customized product displays to meet specific client requirements.
- Developed a deep understanding of industry trends and competitor offerings, positioning our products as the superior choice for clients.
- Assisted marketing teams in creating targeted campaigns that generated high-quality leads for conversion into long-term clients.
- Exceeded sales targets consistently by developing strong relationships with clients and understanding their unique requirements.
- Utilized CRM software effectively to track leads, manage client information, and analyze sales data for better decision making.
- Resolved customer inquiries promptly and professionally, strengthening trust in both the sales consultant role and the organization.
- Worked with multiple means of communication within fast-paced environment.
- Responded to customers within required turnaround times.
- Utilized sales techniques to build customer interest and close sales.
Customer Service Sales Representative
Philat Autosales Service LLC
Dallas
12.2019 - 12.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Healthcare Customer Service Representative
Remedy Health and Wellness
Arkansas City
03.2018 - 04.2019
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
Phlebotomy - Phlebotomy
Dallas Career Institute
Dallas, TXBachelor - Medical Laboratory Science
Imo State University
OwerriSkills
- Customer service
- Live chat support
- B2b sales
- Sales expertise
- CRM software proficiency
- Call management
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Microsoft PowerPoint
- De-escalation techniques
- Medical Billing
- Time management
- Sales support
- Outbound sales
- Billing procedures
- Product knowledge
- Microsoft Office Suite
- Technical support assistance
- Zendesk
- Online remedy
Certification
BMLS, Phlebotomy technician certified
Timeline
Customer Service R
Celerity Staffing Solutions
09.2025 - Current
Administration Assistant
Crystalkin Cleaning Service LLC
04.2023 - 07.2025
Outbound and Inbound Sales Consultant
Apple Consultanting LLC
12.2020 - 04.2023
Customer Service Sales Representative
Philat Autosales Service LLC
12.2019 - 12.2020
Healthcare Customer Service Representative
Remedy Health and Wellness
03.2018 - 04.2019
Phlebotomy - Phlebotomy
Dallas Career Institute
Bachelor - Medical Laboratory Science
Imo State University