NKECHI NWEKE
Dallas,NIGERIA
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Crystalkin Cleaning Service LLC
04.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Outbound and Inbound Sales Consultant
Apple Consultanting LLC
12.2020 - 04.2023
- Executed customized product displays to meet specific client requirements.
- Developed a deep understanding of industry trends and competitor offerings, positioning our products as the superior choice for clients.
- Assisted marketing teams in creating targeted campaigns that generated high-quality leads for conversion into long-term clients.
- Exceeded sales targets consistently by developing strong relationships with clients and understanding their unique requirements.
- Utilized CRM software effectively to track leads, manage client information, and analyze sales data for better decisionmaking.
- Resolved customer inquiries promptly and professionally, strengthening trust in both the sales consultant role and the organization.
- Worked with multiple means of communication within fast-paced environment.
- Responded to customers within required turnaround times.
- Utilized sales techniques to build customer interest and close sales.
Customer Service Sales Representative
Philat Autosales Service LLC
12.2019 - 12.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Healthcare Customer Service Representative
Remedy Health and Wellness
03.2018 - 04.2019
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
Phlebotomy - Phlebotomy
Dallas Career Institute
Dallas, TX2024
Bachelor In Medical Laboratory Science - Medical Laboratory Science
Imo State University Owerri
Owerri 2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Microsoft PowerPoint
- Customer relationship management (CRM)
- De-escalation techniques
- Live chat support
- Product sales
- Sales expertise
- CRM software proficiency
- Call management
Certification
BMLS
Phlebotomy technician certified
Timeline
Customer Service Representative
Crystalkin Cleaning Service LLC
04.2023 - 02.2025
Outbound and Inbound Sales Consultant
Apple Consultanting LLC
12.2020 - 04.2023
Customer Service Sales Representative
Philat Autosales Service LLC
12.2019 - 12.2020
Healthcare Customer Service Representative
Remedy Health and Wellness
03.2018 - 04.2019
Phlebotomy - Phlebotomy
Dallas Career Institute
Bachelor In Medical Laboratory Science - Medical Laboratory Science
Imo State University Owerri
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