AdviceWorks
Nkechi Onyema
Executive Assistant
St. Louis,MO
Summary
Dedicated office worker skilled in Microsoft Office, DocuSign, and Adobe Acrobat to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Highly adaptable and diligent, ready to learn in new environments.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Renaissance Financial
06.2022 - Current
- Assists Platinum-Level Financial Advisor.
- Prepared quarterly investment summaries for over 200 clients.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with advisor’s preferences.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Administrative Assistant
Department of Social Services
08.2019 - 06.2022
- Support Social Services staff with customer and administrative assistance
- Schedule clerical employees for monthly coverage of reception to provide in person customer service
- Provide administrative support including, answering 40-60 calls daily, managing cases transferred between multiple CD locations around Missouri, processing payments and expense reports, data archiving, and scheduling maintenance for 15 state vehicles
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Clerical Assistant
Ozik Home HealthCare
06.2018 - 07.2019
- Prepared conference rooms for upcoming presentations, arranging appropriate equipment and documents relevant to meeting
- Provided customer service through phone, answering 20-30 calls daily
- Routinely organized client files for easy access
Sales Advisor
H&M
10.2017 - 06.2018
- Maintained up to date knowledge of applicable store sales and product changes in order to provide best possible service to customers
- Prepared incoming products for presentation on sales floor
- Assisted in unloading store shipments, which could include more than 400 new items
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels
Social Media Intern
Notes to the Soul
05.2017 - 09.2017
- Provided assistance to supervisors in creating social media posts meant to inspire and inform readers
- Monitored online client engagement for 200 followers and reported findings
- Advertised upcoming events on company social media pages
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate
Clerical Assistant
University of Missouri - School of Music
08.2014 - 05.2015
- Provided clerical support to staff by completing general office duties including copying, faxing and filing
- Monitored music lab hours for 5-10 students three times per week and responded to student inquires
- Contributed to a positive work environment by promoting effective communication among students and staff
Clerical Assistant
University of Missouri - College of Education
09.2013 - 05.2014
- Transcribed audio files of professor-led interviews with study abroad students to be used in classroom presentations
- Organized physical and digitized records for administrative staff
- Gathered relevant documents and readings to be assembled into student study guides for four courses
- Sorted and distributed office mail and recorded incoming shipments for department
Education
Bachelor of Science - Human Environmental Sciences
University of Missouri
Columbia, MOSkills
Adaptability
Calendar management
Problem Solving
Records management
Invoice processing
Customer Service
Scheduling
Administrative Support
Information confidentiality
Filing and data archiving
Document Preparation
Executive Support
Phone Etiquette
Software
Salesforce
DocuSign
Microsoft Office Suite
One Drive
Zoom/Teams
Sharepoint
Mac OS
Windows OS
Timeline
Executive Assistant
Renaissance Financial
06.2022 - Current
Administrative Assistant
Department of Social Services
08.2019 - 06.2022
Clerical Assistant
Ozik Home HealthCare
06.2018 - 07.2019
Sales Advisor
H&M
10.2017 - 06.2018
Social Media Intern
Notes to the Soul
05.2017 - 09.2017
Clerical Assistant
University of Missouri - School of Music
08.2014 - 05.2015
Clerical Assistant
University of Missouri - College of Education
09.2013 - 05.2014
Bachelor of Science - Human Environmental Sciences
University of Missouri
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