Nkechi D Nweke

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Managed high volume of 30 -60 inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
• Coached and mentored junior team members, contributing to their professional growth and development.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
• Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
• Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
• Provided strong customer service and support to prevent invoice and expense issues.