Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nkechinyere M. Otigbuo

Silver Spring,USA

Summary

Professional administrative assistant with keen eye for detail and exceptional organizational skills, A motivated graduate in the Medical Billing and Coding, with certification and qualifications in health operations management, billing and coding. Skilled in ICD-10, CPT, and HCPCS coding. Highly skilled in analyzing and validating patient information, diagnoses, and billing data. Organized multi-tasker, possessing active listening and communication skills. Knowledgeable and professional administrative assistant known for prioritizing patient care experience and supporting individual needs on a personal level. Empathetic liaison between provider and patient, with focus on balancing patient concern with physical caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Organized and accurate in managing patient flow. Over 13 years experience in the field of customer service, and over 5 years of experience in administrative supportive roles. Interested in obtaining an administrative position in a growth-oriented company where i can leverage my administrative and organizational skills to support the team and ensure smooth operations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Administrator

Renfrew Center of Bethesda
07.2023 - 01.2025
  • Led the front desk operations and was responsible for scheduling 100% pf patient visits
  • Manages phone calls per policy and service expectations of patients on the phone and in person
  • Identified and followed-through on all prior authorizations, referrals, and mediation refills
  • Responsible for drafting and executing all financial agreements and addendums, ensuring the documents were signed and returned before commencing treatment.
  • Organized patient records by recording medical history, vital statistics, and scanning related documents with the use of EMR systems
  • Identified any communication issues and helped patients get required services
  • Communicated with all patients while maintaining a professional and calm demeanor

Shift Lead/ Front of House Server

Hamilton Restaurant
06.2022 - 06.2023
  • Extensive knowledge in food, beverage and allergies
  • Food running
  • Bussing experience
  • Price memorization
  • High-volume dining
  • Food inspection
  • Menu memorization
  • Liquor, wine, food service
  • POS system operations
  • Effective customer upselling
  • Regulatory compliance
  • Effective sales techniques
  • Conflict resolution
  • Safe and proper food handling
  • Wine pairings
  • Dining crew workflow organization
  • Coached and trained new employees to boost efficiency and enhance operations

Front Desk Medical Receptionist

Dr. Ijeoma Onwenu Laboratory & Diagnostics
05.2021 - 05.2022
  • Coordinated patient scheduling, check-in, check-out, and payments for billing
  • Checked patient insurance, demographic, and health history to keep information current
  • Transcribed phone messages and relayed to appropriate personnel
  • Organized paperwork such as charts and reports for office and patient needs
  • Managed multi-line phone system and pleasantly greeted patients
  • Completed patient referrals to other medical specialists
  • Supported office staff and operational requirements with administrative tasks
  • Helped patients complete necessary medical forms and documentation
  • Prepared specimens for testing

Front Desk Medical Receptionist

Dr. Jeffrey Dugas and Associates
10.2020 - 04.2021
  • Maintained attendance and scheduled
  • Copied, logged, and scanned supporting documentation into EMR
  • Entered details such as payments, account information, and call logs into computer system
  • Analyzed departmental documents for distribution and filing
  • Responded to patient requests via telephone and email
  • Greeted patients pleasantly and professionally and provided desk sheet for sign in
  • Received packages and mail that came to front desk and dispersed them to correct employees
  • Monitored office supplies, inventory, and placed orders
  • Reported maintenance problems to appropriate personnel
  • Prioritize tasks
  • Handling of all patient schedules and follow-ups
  • Responsible for managing and retrieving medical records and following HIPAA regulations
  • Data entry

Care Specialist/ Patient Care Support

CANDID
10.2017 - 09.2020
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
  • Verified insurance benefits, processed payments, and issued receipts for over 30 patients in a day
  • Collected demographic and insurance information from patients
  • Assisted with other front desk duties, answering questions and other patient inquiries
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Worked with patients to ascertain issues and make referrals to appropriate specialists
  • Contacted third-party payors to obtain and confirm authorization and communicated necessary clinical information
  • Built and established excellent patient rapport and trust through product and dental knowledge
  • HIPAA and OSHA trained and compliant
  • Initiated in building “best-in-class” consumer/ healthcare brand and culture
  • Ensuring that customer orders, deliveries and returns are processed seamlessly and in a timely manner
  • Complete knowledge utilizing and operating CareStream and iTERO orthodontic systems
  • Empathetic and customer-centric; passionate about helping customers and creating unprecedented customer experiences
  • Ease with salesforce and similar software
  • Analytic and strategic thinker regarding process improvement and efficiency

Front Desk Associate

Sheraton Hotels and Suites
11.2013 - 10.2017
  • Data gathering
  • Invoicing and billing
  • Microsoft Office
  • Account Review
  • Inquiry Response
  • Guest registration
  • Critical thinking
  • Problem solving
  • Room key issuance/ assignment
  • Reservations management
  • Incoming mail sorting
  • Guest message transmission
  • Feedback collection
  • Decision making
  • Payment collection
  • Account balancing
  • Restaurant reservations
  • Housekeeping notification
  • Check-in/ check-out procedures
  • Paperwork processing
  • Coaching and mentoring
  • Office organization
  • Cash handling
  • Team building
  • Data confidentiality
  • Conflict resolution
  • Documentation and record keeping
  • Supply and materials oversight
  • Administrative support

Front Desk Associate

Best Western
03.2012 - 07.2013
  • Data gathering
  • Invoicing and billing
  • Microsoft Office
  • Account Review
  • Inquiry Response
  • Guest registration
  • Critical thinking
  • Problem solving
  • Room key issuance/ assignment
  • Reservations management
  • Incoming mail sorting
  • Guest message transmission
  • Feedback collection
  • Decision making
  • Payment collection
  • Account balancing
  • Restaurant reservations
  • Housekeeping notification
  • Check-in/ check-out procedures
  • Paperwork processing
  • Coaching and mentoring
  • Office organization
  • Cash handling
  • Team building
  • Data confidentiality
  • Conflict resolution
  • Documentation and record keeping
  • Supply and materials oversight
  • Administrative support

Administrative Assistant/ Accounts Billable Support

Law Offices of Jeffrey Nadel
01.2007 - 01.2009
  • Met and greeted guests, clients, and visitors in to the facility in a warm and professional manner
  • Successfully planned and coordinated company events and activities
  • Produced reports, flyers, graphs, charts, etc.
  • Prepared, proofread and formatted the correspondence
  • Planned and coordinated on-site and off-site meetings
  • Answered a high volume of incoming calls and in-person client inquiries
  • Routed calls to appropriate personnel
  • Scheduled appointments, deposited checks into company accounts
  • Performed general clerical duties including drafting, editing, filing, faxing, and photocopying
  • Performed other duties assigned my management

Education

Certificate - Medical Records and Billing and Coding

University of Phoenix
04.2022

Bachelor’s Degree - Hospitality Management, Retail and Services Management

University of Maryland University College
05.2015

Associate’s Degree - General Studies

Montgomery College
12.2012

Skills

  • ICD-10, CPT, and HCPCS coding
  • Insurance verification, claims submission, billing/ reimbursement
  • Quality assurance and auditing
  • Bilingual capability (intermediate)
  • Decision-making
  • Verbal and written communication
  • Skillful customer service experience
  • Medical terminology knowledge
  • Meticulous and Organized
  • Records maintenance
  • Appointment scheduling
  • Electronic medical records
  • Organization and time management
  • Dependable and responsible
  • Proficient in Microsoft Office, Excel, etc
  • Inventory Systems

Certification

CPR Certified

Timeline

Office Administrator

Renfrew Center of Bethesda
07.2023 - 01.2025

Shift Lead/ Front of House Server

Hamilton Restaurant
06.2022 - 06.2023

Front Desk Medical Receptionist

Dr. Ijeoma Onwenu Laboratory & Diagnostics
05.2021 - 05.2022

Front Desk Medical Receptionist

Dr. Jeffrey Dugas and Associates
10.2020 - 04.2021

Care Specialist/ Patient Care Support

CANDID
10.2017 - 09.2020

Front Desk Associate

Sheraton Hotels and Suites
11.2013 - 10.2017

Front Desk Associate

Best Western
03.2012 - 07.2013

Administrative Assistant/ Accounts Billable Support

Law Offices of Jeffrey Nadel
01.2007 - 01.2009

Bachelor’s Degree - Hospitality Management, Retail and Services Management

University of Maryland University College

Associate’s Degree - General Studies

Montgomery College

Certificate - Medical Records and Billing and Coding

University of Phoenix
Nkechinyere M. Otigbuo