Dynamic Project Coordinator with expertise in Agile project management and operations across academic, healthcare, nonprofit, and private sectors. Proficient in stakeholder coordination, timeline tracking, process improvement, and change management. Committed to achieving high client and stakeholder satisfaction through effective project execution.
Hi, I’m
NKEM ALAGOA
Oklahoma,USA
Summary
Overview
21
years of professional experience
1
Certification
Work History
Bayelsa Medical University
Business Desk Officer | Project Coordinator
01.2021 - 01.2025
Job overview
- Coordinated and supported multiple cross-functional projects from initiation through implementation, contributing to expansion of university business and operational services.
- Utilized Agile project management approaches, including iterative planning, sprint-style execution, and continuous stakeholder feedback.
- Developed and maintained project plans, timelines, task trackers, and milestone reports to ensure clarity of scope and deadlines.
- Served as a central point of coordination between executive leadership, departments, vendors, and service providers.
- Monitored progress, identified risks and dependencies, and supported mitigation strategies to keep initiatives on track.
- Supported change management and operational readiness for new services.
- Documented workflows, captured lessons learned, and recommended improvements.
- Key initiatives supported:
- Launch of the University Bookstore
- Launch of the University Cafeteria
- Establishment of the University Business Office
Blue Sapphire Med Spa
Owner | Operations & Project Manager
01.2023 - Current
Job overview
- Founded and manage operations of a medical spa, overseeing business planning, service implementation, and daily operations.
- Led the end-to-end launch of the business, including vendor sourcing, service rollout planning, scheduling, and development of operational workflows.
- Applied Agile-informed project management practices to manage timelines, prioritize tasks, and adapt services based on client demand and feedback.
- Coordinated staff scheduling, onboarding support, and workflow management to ensure consistent service delivery.
- Managed vendor relationships, supplies, and service contracts to maintain quality standards and cost control.
- Implemented process improvements to enhance customer experience, operational efficiency, and service consistency.
- Tracked operational performance and supported marketing and growth initiatives.
Atonala Enterprises
Chief Executive Officer
01.2017 - 01.2020
Job overview
- Led business operations including planning, service delivery, budgeting, and client engagement.
- Coordinated projects related to service expansion and operational improvements.
- Managed staff scheduling, task assignments, and vendor relationships.
- Catering & Hospitality Services
- Planned and executed catering projects for corporate and private clients, managing timelines, staffing, logistics, and budgets.
- Coordinated vendors, suppliers, and staff to deliver services on schedule and to expectations.
Southern Field Development Partners
Administrative Assistant | Project Support
01.2008
Job overview
- Facilitated successful execution of the Rivers State Sustainable Development Conference by providing comprehensive project support.
- Coordinated logistics for events, ensuring smooth operations and adherence to schedules and timelines.
- Managed documentation processes, enhancing organization and accessibility of conference-related materials.
- Streamlined administrative tasks, improving overall efficiency in conference planning and execution.
- Assisted in communication efforts, fostering collaboration among stakeholders and participants throughout the event.
Guardian Express Insurance Company
Business Development Officer
01.2007 - 01.2008
Job overview
- Led business development initiatives focused on client acquisition, retention, and portfolio growth.
- Achieved high client satisfaction rates through responsive service delivery, needs-based product recommendations, and consistent follow-up.
- Identified and developed new market segments while revitalizing underperforming client portfolios.
- Conducted client consultations to assess insurance needs and provide tailored life and non-life insurance solutions.
- Prepared and delivered professional presentations to corporate clients and partner organizations.
- Coordinated client onboarding, renewals, and policy management to ensure smooth service experiences.
- Collaborated with internal teams to resolve client issues promptly, strengthening trust and long-term relationships.
- Supported revenue growth by meeting or exceeding assigned sales and performance targets.
Guardian Express Insurance Company
Supervisor
01.2006 - 01.2007
Job overview
- Supervised and supported a team of marketers, trainees, and financial partners, ensuring alignment with organizational goals.
- Coached team members on sales techniques, customer engagement strategies, and product knowledge, improving overall performance.
- Monitored team productivity, provided regular feedback, and supported professional development.
- Maintained strong client satisfaction levels by overseeing service quality and addressing escalated client concerns.
- Assisted management with performance tracking, reporting, and workflow coordination.
- Played a key role in onboarding and mentoring new staff, contributing to team stability and effectiveness.
Guardian Express Insurance Company
Executive Trainee Designate
01.2005 - 01.2006
Job overview
- Gained hands-on experience in insurance operations, sales, and customer service through structured training and fieldwork.
- Marketed life and non-life insurance products to individual and corporate clients.
- Built strong interpersonal and communication skills through direct client engagement and follow-up.
- Supported senior marketers with client meetings, documentation, and policy processing.
- Contributed to positive client experiences and satisfaction by providing accurate information and timely support.
- Developed foundational skills in sales reporting, customer relationship management, and product knowledge.
Education
Ignatius University
PhD from Peace and Conflict Resolution
University Overview
In Progress
National Open University of Nigeria
MSc from Peace Studies & Conflict Resolution
01.2020
University Overview
National Open University of Nigeria
PGD from Peace Studies & Conflict Resolution
01.2017
University Overview
University of Port Harcourt
BSc from Economics
01.2003
University Overview
Skills
- Project Coordination & Delivery
- Agile & Adaptive Project Management
- Project Planning, Scheduling & Tracking
- Timeline, Milestone & Task Management
- Stakeholder & Vendor Management
- Cross-Functional Collaboration
- Risk Identification & Issue Resolution
- Change Management Support
- Process Improvement & Documentation
- Operations & Business Management
- Client & Customer Experience
- Training Coordination
- Reporting & Communication
Certification
BLS/CPR Certification
Timeline
Owner | Operations & Project Manager
Blue Sapphire Med Spa
01.2023 - Current
Business Desk Officer | Project Coordinator
Bayelsa Medical University
01.2021 - 01.2025
Chief Executive Officer
Atonala Enterprises
01.2017 - 01.2020
Administrative Assistant | Project Support
Southern Field Development Partners
01.2008
Business Development Officer
Guardian Express Insurance Company
01.2007 - 01.2008
Supervisor
Guardian Express Insurance Company
01.2006 - 01.2007
Executive Trainee Designate
Guardian Express Insurance Company
01.2005 - 01.2006
National Open University of Nigeria
MSc from Peace Studies & Conflict Resolution
National Open University of Nigeria
PGD from Peace Studies & Conflict Resolution
University of Port Harcourt
BSc from Economics
Ignatius University
PhD from Peace and Conflict Resolution