NKEMAKONAM ONUGHA
Brooklyn,NY
Summary
Im seeking employment with a company that I can use my skills to grow professionally and personally.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bedford Stuyvesant Family Health Center
Brooklyn, NY
11.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Schedule patients appointments to see doctors.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Cashier
Food World Supermarket
Brooklyn, NY
06.2015 - 03.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
Receptionist
Kay's Design
Brooklyn, NY
03.2016 - 05.2019
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Signed for incoming deliveries and notified employees of package.
Education
High School Diploma -
Urban Dove Team Charter School
600 Lafayette AveBrooklyn, NY 1121606-2015
Skills
- Customer Service
- Patient Care
- Scheduling Appointments
- Multi-Line Telephone Systems
- Professionalism
- Focused and diligent
- Work in fast- paced environments
- Energetic
- Self-motivated and reliable
- Team Work
- Problem-Solving
- Multitasking and prioritizing
- Empathy and compassion
- Adaptability
- Reliable
- Critical Thinking
Certification
- Phlebotomy Technician
Timeline
Front Desk Receptionist
Bedford Stuyvesant Family Health Center
11.2022 - Current
Receptionist
Kay's Design
03.2016 - 05.2019
Cashier
Food World Supermarket
06.2015 - 03.2022
High School Diploma -
Urban Dove Team Charter School