Nkemdilim Taft Nnochirionye
Philadelphia,PA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Your Place Restaurant & Pub
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Giant Direct Shopper
GIANT FOOD STORE AND PHARMACY
04.2022 - 06.2023
- Exceeded customer expectations consistently, evidenced by the highest feedback ratings, frequent repeat customers, and increasingly high tips
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
- Maximized hourly rate by organizing shopping trips and planning efficient routes
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others
- Greeted customers and answered product or service questions.
Sandwich Artist
SUBWAY
03.2022 - 04.2022
- Trained sandwich artists to apply attention to detail and commitment to quality
- Kept customer and food preparation areas clean and well-organized
- Delivered superior customer service focused on quality and meeting customer needs
- Completed opening, closing and shift change tasks by following company guidelines
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests
- Sanitized food storage and preparation areas to comply with food health and safety requirements
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Team Member
ARBY'S
01.2021 - 02.2022
- Rotated through series of different stations based on team needs
- Trained new team members using approved training materials and information
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements
- Addressed customer needs, responding to specific requests
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Followed production orders and company standards to exceed quality scores on consistent basis
- Upheld high standards of productivity and quality in operations
- Stayed informed of company and store updates from leadership
- Developed positive customer relationships through friendly greeting and excellent service.
Education
SOME COLLEGE (NO DEGREE) - Culinary Arts
The Restaurant School At Walnut Hill College
Philadelphia, PA02.2024
HIGH SCHOOL DIPLOMA -
Susquehanna Twp High School
Harrisburg, PA06.2022
Skills
- Customer Service
- Strong Work Ethic
- Verbal and Written Communication
- Service Oriented
- Purchasing and Procurement
- Inventory Management
- Community Outreach
- Public Speaking
- Product Knowledge
- Food Preparation
- Relationship Building
- Supplies Monitoring
- Creative Thinking
- Product Stocking and Rotation
- Building Positive Rapport
- Time Management
- Self-Directed
- Station Setup
- Attention to Detail
- Kitchen Cleanliness and Organization
- Teamwork and Collaboration
- Handling Complaints
- Problem-Solving
- Collaboration and Teamwork
Certification
ManageFirst Certificate of Hospitality and Restaurant Management
Timeline
Shift Leader
Your Place Restaurant & Pub
06.2023 - Current
Giant Direct Shopper
GIANT FOOD STORE AND PHARMACY
04.2022 - 06.2023
Sandwich Artist
SUBWAY
03.2022 - 04.2022
Team Member
ARBY'S
01.2021 - 02.2022
SOME COLLEGE (NO DEGREE) - Culinary Arts
The Restaurant School At Walnut Hill College
HIGH SCHOOL DIPLOMA -
Susquehanna Twp High School
ManageFirst Certificate of Hospitality and Restaurant Management
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