Summary
Overview
Work History
Education
Skills
Interests
Timeline

NKEMJIKA EGBULONU

PEMBROKE PINES

Summary

Dynamic Mental Health Technician with experience at South Florida State Hospital, adept in crisis intervention and de-escalation techniques. Proven ability to enhance patient safety and well-being through keen behavior observation and strong interpersonal skills. Committed to fostering supportive environments and effectively managing high-stress situations to promote positive outcomes.

Overview

14
14
years of professional experience

Work History

Mental Health Technician

South Florida State Hospital
06.2020 - Current
  • Conducted routine patient safety assessments, including vital sign measurements, and documented findings to ensure patients' health stability.
    • Assisted patients with meals, daily living activities (ADLs), and transfers within the facility to enhance safety and comfort.
    • Utilized crisis intervention and de-escalation strategies for patients facing emotional distress or displaying aggression.
    • Monitored patient behavior and mental health, alerting the RN to any unusual or potentially hazardous situations.
    • Fostered and sustained positive relationships with clients to develop a secure and nurturing environment.
    • Accompanied patients from their units to meals, activities, and visitation areas, upholding safety and security standards.

Customer Service Representative

Fidelity Bank Plc
08.2011 - 01.2017
  • Effectively managed high-stress situations, maintaining professionalism under pressure while resolving disputes and conflicts.
    • Resolved customer complaints with empathy.
    • Handled escalated calls efficiently, achieving satisfactory resolutions for both customers and the company.
    • Responded to customer requests for products, services, and information about the company.
    • Developed strong product knowledge to offer informed recommendations based on customer needs.

Education

Associate of Science - Nursing

Miami Dade College, Miami, FL
04-2025
  • 3.2 GPA

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Suicide prevention
  • Crisis intervention
  • Multicultural competence

Interests

  • I enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Mental Health Technician - South Florida State Hospital
06.2020 - Current
Customer Service Representative - Fidelity Bank Plc
08.2011 - 01.2017
Miami Dade College - Associate of Science, Nursing

Similar Profiles

CREATE PROFILE