Nkem Ronald Igbikiowubo

Katy,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at emotional intelligence, offering demonstrated success, identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

years of professional experience

Work History

Sales Consultant

WestPoint Lincoln

09.2020 - Current

Provide sales and clientele service assistance to walk-in traffic.
Follow up with existing customers to provide additional support, address concerns and stimulate repeat purchase.
Conduct product demonstration to highlight features and turn leads to sales.
Using the CRM, engage clients through proposals to get them through the door to make sales.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Answered telephone and email inquiries from potential customers.
Increased business income100% year after year.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Provided exceptional services and pleasant shopping experiences to retail customers leading to several Google reviews that turned into more sales.

General Sales Manager

Sweet Crude Reports

02.2010 - 12.2019

Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Maintained extensive knowledge of company products and services.
Developed and strengthened high-performance sales team turning over $10,000.000 per annum.

Area Sales Manager

Ascon Oil Company Limited

01.2005 - 03.2009

Established strong relationships with major accounts and key decision-makers to increase sales within the designated industry.
Review and analyze clients complaints and established improvement plan to aid effective and efficient service delivery.
Developed diverse client base of 120 loyal fortune customers as well as increased retail outlet presence from 6 to 31 within the region.
Executed proven strategies to hit sales quota and help achieve company sales goals.
Worked diligently to resolve unique and recurring complaints, promoting loyalty.
Managed under-performers by creating performance improvement incentives in order to meet established key performance indicators.
Ensured that new contracts were completed and implemented effectively to guard against defaults.
Met with managers for startegic marketing in development of strategic marketing initiatives to drive business and improve customer loyalty across the region.

Education

MBA - Marketing Management

Lagos State University

Lagos Nigeria

2005

HND Marketing Degree Institute of Management & Technology Enugu -

1998

Skills

Managing
Persuasive Negotiations
Client Development and Retention
Appointment Booking
Petroleum
Processes
Proposals
Public Relations
Client Account Management
Contract Negotiation and Closing Tactics

Sales Proposal Creation
Product and Service Knowledge
Sales and Marketing
Persuasive Communication
B2B Sales
Prospect Qualification
Relationship Building
Verbal and written communication
Timeline management
Deadline-oriented

Accomplishments

Business Development- Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Marketing - Implemented marketing strategies which resulted in 21% growth of customer base.
Collaborated with team of 5 in the development of Nigeria Content investment Forum.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline