Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nkenge Banks

Phoenix,AZ

Summary

To strive and continuously grow, while developing professionally. I have an abundance of experience and expertise that I am excited to be able to contribute and share with an established organization. I look forward to being part of a team that allows me to meet personal and professional goals, while assisting the organization in fulfilling its mission and vision.

Overview

17
17
years of professional experience

Work History

Pediatric Operations Manager

Mountain Park Health Center
01.2025 - Current
  • Oversee the day-to-day operations of the clinic
  • Create and maintain provider schedule templates
  • Supervise, coordinate and evaluate all support staff
  • Approve provider and support staff time off requests
  • Approve provider and support staff timecards
  • Conduct monthly department meetings with provider and non-provider staff
  • Participate in the development, implementation, and maintenance of policies and procedures
  • Handle patient complaints and prepare incident reports for leadership team to review
  • Maintain provider on call schedules
  • Supports and coordinates provider and support staff onboarding
  • Assist billing with claims and addendums from providers in EMR system
  • Conduct interviews for all support staff
  • Review and approve all office and medical supply requests
  • Review, resolve, and approve all invoices
  • Asses and provide coordination for space needs and work orders within the facility
  • Ensure quality and safety standards are met within the facility
  • With the assistance of the Chair, directly supervise all providers in the clinical department
  • Monitor provider and staff productivity to ensure benchmarks are achieved
  • Oversee daily cash reconciliation and make deposits

Clinical Operations Manager

Arizona Asthma and Allergy Institute
09.2008 - 01.2025
  • Multi-site operations management
  • Oversee all day-to-day operations including staffing, patient flow, and adherence to operational and clinical standards and identify opportunities for improvement
  • Provide coaching and mentoring to identify training needs for staff
  • Perform all tasks with a patient centered focus while seeking opportunities for improvement of processes
  • Manage clinical and administrative staff including recruiting, defining employee expectations, workflow, human resources, schedules, time sheet approvals, interoffice communication, event coordination, staff meetings and training.
  • Address patient, provider and staff concerns, clinical and administrative
  • Participate in implementing new services, policies and procedures through huddles and demonstrations
  • Oversee clinical orientation and ongoing evaluation of clinical and administrative skills and competencies.
  • Monitor productivity daily to ensure staff benchmarks are achieved
  • Collaborate with department leadership, human resources and providers for performance evaluations

Education

Bachelor of Science - Healthcare Administration

University of Phoenix
PHOENIX, AZ
11.2023

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Management
  • Operations oversight
  • Policies and procedures implementation
  • Process improvement
  • Performance management
  • Onboarding and orientation
  • KPI tracking
  • Assignment delegation

Timeline

Pediatric Operations Manager

Mountain Park Health Center
01.2025 - Current

Clinical Operations Manager

Arizona Asthma and Allergy Institute
09.2008 - 01.2025

Bachelor of Science - Healthcare Administration

University of Phoenix

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