Nkenge Muhammad
Fredericksburg,VA
Summary
A dedicated security professional exhibits a strong commitment to enhancing the safety and security of surface transportation systems. Possessing experience in security assessments, risk mitigation, and regulatory compliance, a history of conducting comprehensive inspections, identifying vulnerabilities, and deploying effective security measures is evident. The overarching mission is to protect both individuals and critical assets, and the search is ongoing for a role where this expertise can be put to practical use in achieving these objectives.
Overview
10
10
years of professional experience
Work History
Safety and Security Field Specialist
OmniRide
01.2022 - Current
- Prepared detailed security reports and documentation of inspection findings, security vulnerabilities and recommended corrective actions
- Conduct security assessments and inspections of transportation facilities and service areas of the transit system
- Responsible for reporting and maintaining all security incidents reported to the Transportation Security Operations Center
- Developed the training program for security-sensitive employee
- Responsible for the compliance of security-sensitive employee training records
- Responsible for the management of access control, fire alarm, and intrusion systems for all facilities
Quality Assurance Field Specialist
OmniRide
07.2020 - 01.2022
- Provides in-the-field observations and support to the Planning and Operations department; identifies service deficiencies and recommends improvements
- Assists in investigating customer complaints and service issues to determine root cause; recommends corrective action
- Auditing records to ensure compliance with administrative aspects of the contract
- Performing facility safety walkthrough to ensure OSHA compliance
- Responsible for reporting staffing, operational, and COVID-19 cases to FTA and DRPT
- Accountable for reporting major and non-major incidents and accidents to FTA
- Tracking all safety & security incidents within the facility and onboard OmniRide buses
- Assists with the development of agency standard operating procedures, COVID-19 mitigation strategies, and trend analysis
- Gather monthly vehicle accident data for the monthly safety dashboard and safety trend analysis
- Assisted with the development of the agency identification badge policy to promote order and compliance
- Responsible for the development of the mechanism for tracking federal guidance regarding COVID-19 recommendations
- Track safety and security-related complaints from passengers and report them to the agency's Safety and Security Manager
- Member of the COVID-19 working group, assisting with the development of the plan for the agency employees to return to work and regular bus service
- Organize all meeting minutes and deliverables for the agency's Safety and Security Committee.
Transportation Support Associate
OmniRide
10.2017 - 07.2020
- Responding to customer inquiries in a call center environment
- Communicating effectively with a highly diverse population using real-time GPS programs to assist customers with route information and bus location
- Utilize the Trapeze software program to schedule paratransit and off-route bus trips to assist bus operators in identifying stop locations and ensuring the bus remains on time
- Analyze customer complaints, using the customer call-ins and the TransTrack database to determine causes and initiate corrective actions
- Prepares information packets and reports to customers
- Develop industry articles related to security to inform the PRTC board members, staff, and the public about current trends and critical information in nationwide security
- Travel Training
- Assisted with the redevelopment of the agency's program
- Developed and implemented an outreach program, including creating a presentation for new and current customers
- Wheels-to-Wellness program
- Audit weekly program invoices to verify participant destinations and ensure appropriate rates are billed and in line with contract terms
- Create pivot tables to show various summaries of data on the program.
Customer Service Associate
OmniRide
08.2016 - 10.2017
- Served as the main point of contact for customers and visitors
- Assisted customers with route information and purchases of smartrip cards and bus tokens
- Sent welcome letters for new deviation clients and reprimand letters for missed off-route bus trips
- Communicating effectively with a highly diverse population.
Bus Operator
First Transit
10.2015 - 08.2016
- Operated mass transit vehicles transporting passengers on a fixed route
- Provided safe, courteous, and efficient transportation to passengers
- Utilized deep knowledge and skill to adjust driving methods to traffic, road, weather, and various terrain conditions
- Exercised prudent judgment under a variety of constantly changing operating conditions
- Maintained a working knowledge and adhered to all company operating policies, procedures, and directives
- Used two-way radio to communicate with dispatch
- Extensive training on fare collection and system.
Paratransit / Bus Operator
NFTA Metro
12.2013 - 10.2015
- Operated paratransit vehicles transporting passengers
- Planned paratransit routes to destinations and evaluated alternative ways for unexpected detours or emergencies
- Maintained knowledge of proper methods to load and unload, distribute and secure passengers
- Successfully performed scheduled manifests safely and within a reasonable timeframe
- Operated mass transit vehicles transporting passengers on a fixed route
- Followed proper procedures when transporting passengers, including but not limited to wheelchair securement
- Used two-way radio to communicate with the control center
- Extensive training on fare collection and system
- Ensured passengers were transported safely while adhering to designated time schedules
- Maintained a working knowledge and adhered to all company operating policies, procedures, and directives.
Education
Bachelor of Science - Cybersecurity/Homeland Security & Emergency Mgmt.
Strayer University
Alexandria, VA06.2025
Skills
- Organizational
- Interpersonal
- Multitasking
- Communication
- Time management
- Analytical
- Outstanding telephone etiquette
- Proven ability to take instructions and work within groups as well as independently
- Adept at working in fast-paced environments
- Lenel Onguard
- Proficient with Microsoft Office Programs
Accomplishments
- Received STAR Award for excellent customer service in a time of crisis
- Received certificate from Johns Hopkins University for COVID-19 contact tracing
- Completed OSHA 30-hr Construction course
Timeline
Safety and Security Field Specialist
OmniRide
01.2022 - Current
Quality Assurance Field Specialist
OmniRide
07.2020 - 01.2022
Transportation Support Associate
OmniRide
10.2017 - 07.2020
Customer Service Associate
OmniRide
08.2016 - 10.2017
Bus Operator
First Transit
10.2015 - 08.2016
Paratransit / Bus Operator
NFTA Metro
12.2013 - 10.2015
Bachelor of Science - Cybersecurity/Homeland Security & Emergency Mgmt.
Strayer University
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