Summary
Overview
Work History
Education
Skills
Timeline
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Nketia Abrams

Memphis,TN

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Equipment Operator

FedEx
04.2022 - Current
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Used forklifts and other equipment to move materials around work sites and organized according to need.
  • Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
  • Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
  • Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.

Customer Service Representative

Teletech At Home
11.2021 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Updated member information, taking payments, explaining benefits to coverage, finding doctors and facilities nearby, assigning new doctors, looking up copayments, and liable cost.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Style Consultant

Target
11.2020 - 04.2022
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Increased customer satisfaction by providing personalized style consultations and recommendations.
  • Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
  • Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
  • Built lasting relationships through personal interaction and savings incentives to preserve clientele.
  • Conducted comprehensive wardrobe assessments for clients, identifying gaps and recommending key pieces for versatile styling options.

Beauty Advisor

Ulta Beauty Inc.
10.2019 - 10.2020
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Lead Sales Associate

C&C Beauty
03.2019 - 10.2019
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Greeted customers and provided product advice to increase sales.
  • Performed inventory control procedures to manage stock.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained, coached, and mentored new sales associates for maximum performance.

Softlines Sales Associate

Roses, Variety Wholesalers
11.2018 - 01.2019
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Boosted store sales through effective cross-selling and upselling techniques.
  • Processed customer transactions efficiently, resulting in shorter wait times and increased customer satisfaction.
  • Supported visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales.
  • Proactively identified opportunities for improvement within the Softlines department, recommending solutions to management for consideration.
  • Managed returns and exchanges efficiently, minimizing loss while preserving positive customer experiences.
  • Utilized expert product knowledge to recommend appropriate items based on individual customer needs, driving repeat business.
  • Collaborated with team members to achieve sales goals and contribute to overall store success.
  • Prepared merchandise for sales floor by marking items with identifying codes and accurate pricing.

Cashier

McDonald's
10.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Sales Associate

C&C Beauty
03.2017 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Stayed informed on emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.

Education

No Degree - International Studies

Southwest Tennessee Community College
Memphis, TN

High School Diploma -

Whitehaven High School
Memphis, TN
05.2019

Skills

  • Worksite safety
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem-solving abilities
  • Team Leadership
  • Customer Service

Timeline

Equipment Operator

FedEx
04.2022 - Current

Customer Service Representative

Teletech At Home
11.2021 - 04.2022

Style Consultant

Target
11.2020 - 04.2022

Beauty Advisor

Ulta Beauty Inc.
10.2019 - 10.2020

Lead Sales Associate

C&C Beauty
03.2019 - 10.2019

Softlines Sales Associate

Roses, Variety Wholesalers
11.2018 - 01.2019

Cashier

McDonald's
10.2017 - 01.2018

Sales Associate

C&C Beauty
03.2017 - 09.2017

No Degree - International Studies

Southwest Tennessee Community College

High School Diploma -

Whitehaven High School

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Nketia Abrams