Summary
Overview
Work History
Education
Skills
Timeline
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Nkiyah Canady

Union City,GA

Summary

Dynamic Banquet Captain at Compass Group USA with a proven track record in enhancing guest satisfaction and driving repeat business. Skilled in team management and food safety, I excel in orchestrating seamless events while fostering strong guest relations. Committed to delivering exceptional service and cultivating a positive team environment.

Overview

7
7
years of professional experience

Work History

Banquet Captain

Compass Group USA
05.2023 - Current
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.

Server

Gordon Biersch Brewery Restaurant Group Inc.
08.2018 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Prep Cook

Low Country Southern Kitchen
06.2019 - 10.2021
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.

Education

High School Diploma -

Booker.T.Washington High School
Atlanta, GA
05.2012

Skills

  • Team management
  • Banquet setup
  • Team member development
  • Staff leadership
  • Employee development
  • Food safety and sanitation
  • Guest relations
  • Professional and courteous
  • Customer service
  • Guest interaction
  • Cash handling
  • Teamwork and collaboration
  • Professional attitude

Timeline

Banquet Captain

Compass Group USA
05.2023 - Current

Prep Cook

Low Country Southern Kitchen
06.2019 - 10.2021

Server

Gordon Biersch Brewery Restaurant Group Inc.
08.2018 - 01.2022

High School Diploma -

Booker.T.Washington High School

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Nkiyah Canady