Nkosi Mason
Van Buren Township
Summary
Dynamic professional with a proven track record of enhancing student success in the higher education industry. Adept at performance management and process improvement, I drive results that align with organizational goals. Seasoned Academic Success Coach with deep understanding of diverse student needs and effective learning strategies. Possess strong skills in creating personalized study plans, providing motivational support and fostering positive learning environments. Previous roles demonstrate impact through improved student academic performance and increased retention rates.
Overview
8
8
years of professional experience
Work History
Academic Success Coach
Degree Forward
Southfield
08.2023 - Current
- Coached and mentored an average of 20–22 students per term, providing consistent communication, encouragement, and guidance to support project completion and degree attainment.
- Increased student on-pace goals by 10–15% on average, contributing to stronger retention and graduation rates.
- Represented the institution at local college fairs and community events, promoting academic programs and building community relationships.
- Partnered with leadership teams to identify growth opportunities, address challenges, and implement strategies that improved student success outcomes.
Car Sales Consultant
Lafontaine Kia
Ypsilanti
09.2021 - 08.2023
- Led high-performing teams across multiple locations, driving productivity, sales growth, and customer satisfaction.
- Oversaw training, scheduling, and performance management for staff, fostering a culture of accountability and excellence.
- Consistently achieved sales goals and improved operational efficiency through strategic planning and process improvement.
- Mentored employees for career advancement, building strong teams that contributed to organizational success.
- Developed strong product knowledge to effectively guide customers in their vehicle selection process.
- Executed lead generation activities, expanding the customer base through targeted outreach and networking.
- Collaborated with team members to share sales strategies and improve overall performance across the sales floor.
- Provided personalized customer service, addressing inquiries and concerns to enhance the buying experience.
Rental Car Manager
Hertz Local Edition
Center Line
08.2017 - 09.2021
- Implemented strategies to increase fleet utilization rates, enhancing overall revenue generation.
- Conducted regular inventory checks to maintain optimal fleet levels and reduce downtime.
- Trained and developed staff on best practices in customer service and vehicle management.
- Managed daily operations of the rental car department, ensuring smooth workflow and high customer satisfaction.
Education
Bachelor’s Degree - Management
Southern New Hampshire University
Manchester, NHMaster of Science - Management and Leadership
Western Governors University
Salt Lake City, UTSkills
- Leadership and team development
- Student coaching and mentoring
- Sales and retail management
- Strategic planning and execution
- Community engagement
- Organizational growth strategies
- Customer relationship management
- Training development
- Team leadership
- Process improvement
- Effective communication
- Performance management
Timeline
Academic Success Coach
Degree Forward
08.2023 - Current
Car Sales Consultant
Lafontaine Kia
09.2021 - 08.2023
Rental Car Manager
Hertz Local Edition
08.2017 - 09.2021
Bachelor’s Degree - Management
Southern New Hampshire University
Master of Science - Management and Leadership
Western Governors University