Summary
Overview
Work History
Education
Skills
International Experience
Timeline
Generic

EMMA K.

San Francisco,California

Summary

Result oriented and problem-solver dedicated to achieving exponential performance by fostering strategic partnerships for mutual gain using independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Sales Floor Manager: Ted Baker

United Legwear & Apparel
01.2025 - Current
  • Developing strong and lasting rapport to improve customer service and retain Ted Baker valued clients
  • Exceeding sales targets consistently with a proactive approach to Ted Baker products promotion and client engagement
  • Monitoring competitor activities closely for market insights pertaining pricing, promos and brand exposure opportunities
  • Developing new customer relationships by objectively communicating Ted Baker product value so as to meet customer needs.
  • Ensuring customer satisfaction and fulfillment by providing positive memorable customer experiences to Ted Baker clients
  • Demonstrating product knowledge and answering questions for prospective customers
  • Communicating and coordinating with host store and other departments therefore leveraging for the overall success of the Ted Baker brand
  • Inventory management
  • Resolving customer issues professionally, restoring satisfaction and securing repeat business

Sales Associate

Bloomingdale Luxury Department Stores
01.2024 - 01.2025
  • Implemented EURB i.e engaged with, Understood, Recommended and Built my customers
  • Crossed-sold various brands and merchandise across departments, e.g Canali, Ted Baker, Emporio Armani, Theory, Vince, Boss, Reiss, Barbour, Louis Vuitton shoes, Creed, Hermes, Joe Malone
  • Attended PKs - product knowledge trainings for various brands
  • Built strong strategic relationships with other associates and executives
  • Established and maintained an active database and client list on the CRM - client relationship management app
  • Championed the restoration POS systems that were previously abandoned therefore strategically increasing pay points across the floor
  • Provided excellent customer service and post-sale service for customers
  • Maintained a positive attitude and atmosphere around me within the store
  • Generated over 15k weekly

Sales

Brightwave Technologies
01.2017 - 01.2018
  • Established partnerships with advertising agencies to obtain advertising businessFCB Africa
  • Collaborated with other providers in developing a superior pay-per-click advertising product in the South African market
  • Identified right target audience for the brand
  • Cold calling, appointment scheduling, business presentations, contract negotiations, account billing, collections
  • Collaborated with other vendors with similar interests to facilitate delivery of the end product for mutual gain e.g., MOBEN International, Microsoft
  • Provided free internet to masses in Soweto in a bid to meeting UN MDG goals on access to information and online education

Account Management

KISS 100FM
01.2006 - 01.2012
  • Client acquisition by executing complete sales process; cold calling, needs assessment, meeting scheduling, business presentations, follow-ups, cost negotiations, closing and contracts
  • Client maintenance and account management, identified specific client needs and responded with tailor-made solutions to key accounts such as Alcatel, Bidco Oil Refineries, Plan International, Oriflame East Africa, HP, The US Embassy
  • Designed and executed advertising plans and result-oriented strategies for clients
  • Briefing creative and production department to generate ads that meets the objective of the campaign e.g. brand building, generating foot traffic, sales, views etc
  • Met sales targets by 300 per cent
  • Two-time award-winning sales person of the year, 2007 and 2008

Education

Bachelor’s Degree - International Relations, Journalism

United States International University - A
01.2003

Skills

  • Strategic partnerships
  • Consultative sales approach
  • Product knowledge and presentation
  • Advertising sales acumen
  • Sales pipeline maintenance
  • Sales strategy development
  • Sales process streamlining
  • Strategic account management
  • Corporate account management
  • Proof of delivery management
  • B2B sales management
  • Sales projection planning

International Experience

  • Tokyo, Tokyo, Japan, 01/01/2018, 12/31/2023
  • Johannesburg, Gauteng, South Africa, 01/01/2016, 12/31/2018
  • Mbabane, Hhohho, Swaziland, 01/01/2014, 12/31/2016
  • Auch, Occitanie, France, 08/01/2013, 02/28/2014
  • Conakry, Conakry, Guinea, 01/01/2012, 08/31/2013
  • Cagayan, Cagayan, Philippines, 09/01/2003, 03/31/2004
  • Accra, Greater Accra, Ghana, 08/01/1999, 08/31/1999

Timeline

Sales Floor Manager: Ted Baker

United Legwear & Apparel
01.2025 - Current

Sales Associate

Bloomingdale Luxury Department Stores
01.2024 - 01.2025

Sales

Brightwave Technologies
01.2017 - 01.2018

Account Management

KISS 100FM
01.2006 - 01.2012

Bachelor’s Degree - International Relations, Journalism

United States International University - A

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EMMA K.