Customer Service Officer
Covetrus
Dallas, TX
06.2024 - 09.2024
- Provides prompt and considerate service to all customers.
- Ensures that all requests and required data entry are accurate and completed on time.
- Maintains performance levels to specified goals.
- Perform additional functions in both internal and external departments, where needed, to meet business needs.
- Managed inbound calls to troubleshoot device issues and provide effective solutions, ensuring high-quality customer service.
- Assisted customers with new device orders, offering tailored recommendations based on their budget and needs.
- Utilized multiple computer systems and adhered to company protocols to make informed decisions and handle customer requests.
- Provide high-quality customer support via phone, email, and chat, addressing inquiries, and resolving issues promptly.
- Achieve a 95% customer satisfaction rating by delivering personalized and efficient service.
- Process transactions, handle returns, and manage customer accounts with accuracy.
- Collaborate with team members to improve service procedures, and reduce response times.
