Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neva K. Royall

Quitman,USA

Summary


Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

Claims Examiner

Wardlaw Claims Services
10.2024 - 11.2024

Contacted insurance customers, documented information gathered in field and uploaded data to company database for efficient processing using Symbility software.


Inside Desk Content Claims Adjuster

Pilot Catastrophe Services
08.2023 - 10.2023

Contacted insurance customers, Documented information gathered in field and uploaded data to company database for efficient processing using Xactimate, NextGen, CPT software.

Home Health Care Provider

Self Employed Health Care Provider
05.2019 - 05.2022

During this time frame, I had the privilege and honor to care for my mother during her final years. My duties included meal preparation, medication administration, hygiene, scheduling and transportation for medical appointments, and most important, companionship during her last years.

Notary Public

ABC Notary Services
04.2005 - 07.2019
  • As a Texas notary public, I received, reviewed, printed and delivered mortgage and other financial documents for signatures to customers in various locations, mostly their place of residence.

Adjunct Instructor

University of North Texas
01.2000 - 05.2019

Managed online classroom effectively to maintain a positive learning environment for all students; Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress; Participated in professional development opportunities to stay current on best teaching practices and industry trends; Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program; Tailored lesson plans to accommodate various learning styles, resulting in better understanding for all students; Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.

Campus Librarian

Texas Public Schools
01.1990 - 01.2009

As a public school librarian, I was responsible for management of the school library, including but not limited to: collection development (selection, acquisition, processing, de-selection); data input of records to the library automation system; planning and overseeing library budget; contributing to curriculum development with classroom teachers; creating displays and promoting library materials, activities and services; selection and maintenance of audiovisual and technological equipment; and tutoring and proctoring students for statewide assessments

Education Technologist, Library Media Specialist

ESC Region 20
01.1998 - 01.2000

As an educational technologist, I was responsible for the maintenance of a computerized catalog system for instruction materials; development and maintenance of a MARC-based database, production of online catalog records; creation of monthly newsletters; development and delivery of library-related in-service training, technical assistance, informational resources, and assistance in long range planning in coordination with the Texas State Board of Education

Education

Master of Science - Library Science

Texas Woman's University
Denton, TX

Skills

  • Claims investigation
  • Active listening
  • Claims processing
  • Settlement negotiation
  • Policy interpretation
  • Casualty and property loss
  • Licensed in multiple states
  • Customer service and support

Timeline

Claims Examiner

Wardlaw Claims Services
10.2024 - 11.2024

Inside Desk Content Claims Adjuster

Pilot Catastrophe Services
08.2023 - 10.2023

Home Health Care Provider

Self Employed Health Care Provider
05.2019 - 05.2022

Notary Public

ABC Notary Services
04.2005 - 07.2019

Adjunct Instructor

University of North Texas
01.2000 - 05.2019

Education Technologist, Library Media Specialist

ESC Region 20
01.1998 - 01.2000

Campus Librarian

Texas Public Schools
01.1990 - 01.2009

Master of Science - Library Science

Texas Woman's University
Neva K. Royall