NKRUMAH PRESCOD
Las Vegas,NV
Summary
I am a driven sales associate with a wealth of experience in customer service and sales. I proactively engage as an outgoing sales professional. Recognized for consistently elevating sales figures, improving the customer's purchasing experience, and amplifying the company's visibility within the target market.
Overview
4
4
years of professional experience
Work History
Security Officer
Four Seasons Hotel
Las Vegas, NV
03.2025 - Current
- Patrols hotel property to ensure safety and security of guests, staff, and facilities.
- Responds promptly to incidents and guest-related calls with professionalism and discretion.
- Handles dispatch communications and coordinates timely response to emergencies and routine requests.
- Completes detailed incident and shift reports in alignment with hotel policies and security protocols.
Special Events and Nightlife Security
Palms, Las Vegas, NV
Las Vegas, NV
03.2024 - 02.2025
- Proficient in both independent and collaborative work, adapting seamlessly to team environments.
- Strong communicator with exceptional verbal and written communication skills.
- Excels in high-pressure, fast-paced environments, maintaining efficiency and focus.
- Contributes to team success by offering support, guidance, and fostering a positive team dynamic.
FT Sales Specialist
Apple
07.2021 - 10.2024
- Actively leads the team in Business Intros and Revenue while encouraging confidence in business among the store.
- Collaborates with the Expert Team to impact the store's goals with connect and personalize.
- Enthusiastically utilizes the Apple Steps of Service to engage customers, showcase our technology, and guide them to discover the transformative potential of apple's products and services.
- Builds rapport with customers to assess needs and be able to make product recommendations.
- Comfortably speaks in Downloads with information to help the team grow as a whole.
- Business University Alumni - Drives Business goals with Leads, Task Management, and Connecting with Business customers on the sales floor.
- High level understanding of Mobile Genius to support Genius Bar technicians while in the Product Zone.
- Delivers exceptional service to both existing and prospective customers.
- Takes partnership with team members to ensure accountability with store goals and offers support where needed.
- Skilled at working independently and collaboratively in a team environment.
- Consistently assesses how we as a whole team can grow and reach our goals.
- Demonstrates patience and understanding when handling difficult customer issues.
- Retained a 95 TMS year to date, as well as a 97 NPS year to date
Front Desk Associate
EOS Fitness
Las Vegas, NV
12.2022 - 03.2024
- Delivered exceptional customer service to members during overnight hours, ensuring a welcoming and secure environment.
- Managed member check-ins, responded to inquiries, and handled account issues with professionalism and efficiency.
- Maintained cleanliness and organization of front desk and common areas to uphold gym standards.
Education
High School Diploma - undefined
Lincoln High School
San Leandro, CASkills
- Proactive Learner
- Handles ambiguity
- Proficient in Sales
- Product Knowledge
- Defusing tense situations
- Client Relations
- Account Management
- Multitasking
- Results Driven
- Skillful Communicator
- Critical Thinker
- Prospecting Skills
- Technical Support
- Coaching
Timeline
Security Officer
Four Seasons Hotel
03.2025 - Current
Special Events and Nightlife Security
Palms, Las Vegas, NV
03.2024 - 02.2025
Front Desk Associate
EOS Fitness
12.2022 - 03.2024
FT Sales Specialist
Apple
07.2021 - 10.2024
High School Diploma - undefined
Lincoln High School