Nkuru Basaninyenzi
Atlanta,GA
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
14
14
years of professional experience
Work History
Systems Administrator
Warner Bros. Discovery
09.2015 - 07.2025
- Administered Linux based infrastructure and AWS environments supporting HBO Max, CNN, HLN, TBS, TCM, TNT, TruTV, Adult Swim, and Cartoon Network with 99.9% uptime SLA.
- Provided 24/7 on-call support for business-critical streaming platforms (VOD/SVOD/OTT), reducing average resolution time.
- Leveraged Conviva, Datadog, AWS CloudWatch, Mux and CDN analytics to proactively monitor and optimize streaming performance for millions of concurrent users.
- Developed Python scripts to generate monthly reports and created automation tools to streamline incident response processes.
- Collaborated with development, operations, editorial, and production teams to coordinate system upgrades and ensure seamless platform integrations during major product launches.
Operations Engineer
Clearleap (now IBM Video)
11.2014 - 09.2015
- Monitored NFL video encoding using AWS Elemental Conductor, ensuring 99.9% availability for live sports streaming to mobile audiences.
- Troubleshot and resolved network, video, and asset delivery issues for tier-1 clients including HBO, A&E Networks, and Time Warner, maintaining SLA compliance.
- Optimized content publishing, ingest, and distribution workflows across FTP, CDN, and partner platforms, improving delivery efficiency.
- Conducted comprehensive root cause analysis of operational issues, implementing preventive measures that reduced recurring incidents.
Technical Support Engineer (Network Security)
Damballa
09.2013 - 09.2014
- Provided technical support for Failsafe network security platform, ensuring rapid threat identification and containment within SLA requirements.
- Created automation tool to verify system health and performance.
- Served as escalation point for Sales and Sales Engineering.
- Created product enhancement requests and defect tickets.
- Performed routine system administration tasks (i.e., system monitoring, routine system maintenance)
- Applied product software patches and upgrades at customer environments.
- Analyzed network traffic data flows required for product functionality.
Technical Support Engineer (Virtualization)
Citrix Systems, Inc.
07.2011 - 09.2013
- Provided comprehensive technical support for XenServer platform, resolving complex virtualization, networking, and storage challenges for enterprise customers.
- Guided enterprise clients through XenServer installation, configuration, and integration processes, ensuring optimal performance in complex IT environments.
- Documented troubleshooting procedures and solutions, improving team efficiency and enabling customer self-service capabilities.
Education
Bachelor of Arts - Mathematics, Computer Science Minor
University of Iowa
Skills
Cloud & Infrastructure: AWS (EC2, CloudWatch, Lambda), Docker, Kubernetes, Terraform, Ansible
Timeline
Systems Administrator
Warner Bros. Discovery
09.2015 - 07.2025
Operations Engineer
Clearleap (now IBM Video)
11.2014 - 09.2015
Technical Support Engineer (Network Security)
Damballa
09.2013 - 09.2014
Technical Support Engineer (Virtualization)
Citrix Systems, Inc.
07.2011 - 09.2013
Bachelor of Arts - Mathematics, Computer Science Minor
University of Iowa
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