Nkyron Hicks
Halethorpe,MD
Summary
Developed leadership and crisis management skills in high-stakes environment, focusing on risk assessment and team coordination. Proficient in creating and enforcing security protocols, ensuring safety and compliance. Seeking to leverage these transferable skills in new and challenging field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Supervisor
Andy Frain Services
Hanover, MD
07.2025 - Current
- Supervise security officers at a high-traffic retail mall
- Ensure compliance with post orders, SOPs, and client policies
- Monitor CCTV and access control systems
- Respond to incidents and coordinate with law enforcement
- Train officers and complete incident reports and daily logs
- Supervised security personnel to ensure adherence to protocols and procedures.
- Collaborated with local law enforcement to enhance security strategies and procedures.
- Recorded incident reports with detailed accounts of occurrences.
Game Technician
Dave & Buster’s
Arundel Mills, Hanover, MD
06.2025 - 07.2025
- Troubleshoot and repair arcade games and attractions
- Diagnose electrical, mechanical, and software issues
- Perform preventative maintenance and basic wiring
- Conducted routine maintenance and troubleshooting on gaming equipment to ensure optimal performance.
- Assisted in setting up new games and attractions, enhancing guest engagement and satisfaction.
- Monitored game functionality and performed repairs promptly to minimize downtime.
- Enhanced player experience by maintaining and repairing arcade game machines promptly and efficiently.
Security Technician Trainee
ADT
Columbia, MD
12.2023 - 02.2024
- Assisted with residential security system installations
- Supported troubleshooting and system testing
Cashier
Home Depot
Baltimore, MD
02.2023 - 12.2023
- Customer service and cash handling
- Stocking, store organization, and opening/closing procedures
Education
Electrical Course - Electrical, Electronics And Communications Engineering
Lincoln Tech
01-2023
Diploma -
Eleanor Roosevelt High School
01-2022
Skills
- Security & Leadership
- Security Operations & Site Supervision
- CCTV Monitoring & Surveillance Systems
- Access Control & Alarm Response
- Incident Response
- Documentation & Report Writing
- Post Orders
- SOP & Policy Compliance
- Emergency Situations
- De‑escalation & Crowd Management
- Officer Training
- Direction & On‑Site Support
- Technical & Maintenance
- Electrical Fundamentals & Basic Wiring
- Equipment & Systems Troubleshooting
- Preventative Maintenance Procedures
- Arcade & Attraction Diagnostics (Electrical / Mechanical / Software)
- Component Replacement & Minor Repairs
- Low‑Voltage Systems & Intrusion Detection Exposure
- Microsoft Word
- Microsoft Excel
- File Creation
- Organization & Record Management
- Digital Incident Reports & Daily Activity Logs
- Email & Professional Written Communication
- Situational Awareness & Attention to Detail
- Strong Problem Solving & Critical Thinking
- Time Management in High‑Traffic Environments
- Customer, Client & Public Interaction
- Safety‑Focused & Process‑Driven Work Ethic
- Staff management
- Security personnel training
Certification
Maryland State-Issued Security Guard Card, Active
Timeline
Security Supervisor
Andy Frain Services
07.2025 - Current
Game Technician
Dave & Buster’s
06.2025 - 07.2025
Security Technician Trainee
ADT
12.2023 - 02.2024
Cashier
Home Depot
02.2023 - 12.2023
Electrical Course - Electrical, Electronics And Communications Engineering
Lincoln Tech
Diploma -
Eleanor Roosevelt High School