SANDRA L. DELWICHE
Monument,CO
Summary
Experienced and highly organized Human Resources Specialist with over 10 years of supervisor skills. Self-motivated with the ability to excel in my environment. Outgoing with a strong work ethic, fast learner and exceptional communication skills. I enjoy working in multicultural and vibrant teams and I work to make a difference in HR.
Overview
26
26
years of professional experience
Work History
Business Owner
Dunn Books
, CO
07.2016 - Current
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Ensured accuracy in all accounting entries and records.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Provided assistance in preparing tax returns annually.
- Reconciled intercompany accounts on a regular basis.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Human Resources Specialist
Bank of America
O’Fallon, Missouri
02.2007 - 07.2016
- Conventional & Buyer Ready loan pipeline 50-100 loans
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
Credit Risk Underwriter/ Sr. Mortgage Processor
Bank of America
Jacksonville, FL
10.1998 - 02.2007
Education
Bachelor of Business Management Human Resources - Human Resources
Liberty University
05-2025
Skills
- Pre-Employment Screening
- Employee Retention
- Organizational Development
- Project Management
- Talent management
- Team Building
- Management Development
- Customer Relations
- Data Evaluation
- Employee Onboarding
- Compensation and payroll
- Benefits administrator
- Microsoft Office Suite
- HR policy/procedure development
Volunteercommunity
- Jacksonville Florida Victim Advocate
- CASA of Colorado Child Court Advocate
- Pikes Peak Homeless Shelter Volunteer
Timeline
Business Owner
Dunn Books
07.2016 - Current
Human Resources Specialist
Bank of America
02.2007 - 07.2016
Credit Risk Underwriter/ Sr. Mortgage Processor
Bank of America
10.1998 - 02.2007
Bachelor of Business Management Human Resources - Human Resources
Liberty University