Jordan Wills
Dallas
Summary
IT Systems Assistant with 3 years of experience in optimizing systems and enhancing security. Skilled in system analysis, troubleshooting, and implementing cost reduction strategies, resulting in significant performance improvements. Committed to driving efficiency and innovation in IT operations.
Overview
3
3
years of professional experience
Work History
IT SYSTEMS ASSISTANT
Job Corps Center
12.2022 - 06.2024
- Installed, configured, and maintained operating systems, application software, and system management tools, resulting in a 30% improvement in system performance and a 20% reduction in system downtime.
- Supported clients in system operations and troubleshooting, ensuring seamless functionality.
- Conducted system analysis, documentation, testing, and implementation for platform transitions.
- Troubleshot and fixed system malfunctions, improving operational efficiency.
- Installed updates to address vulnerabilities, bolstering system security.
- Enhanced systems with new features, driving infrastructure improvements.
- Recommended and implemented new technologies and strategies, resulting in a 10% reduction in operational costs and a 15% increase in system efficiency.
- Developed automated scripts to expedite routine maintenance tasks, saving an estimated 15 hours of manual work per week.
- Maintained detailed logs and documentation of system configurations and changes, ensuring traceability and compliance.
ORDER PICKER
Trilogy Warehouse
04.2022 - 11.2022
- Checked inventory and selected products from specific locations based upon availability
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery
CLERK
Schnucks
06.2021 - 03.2022
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Interacted with customers by phone, email, or in-person to provide information
- Produced high-quality communications for internal and external use
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
Education
HIGH SCHOOL DIPLOMA -
Hazelwood West High School
Hazelwood, MOCOMPUTER AND INFORMATION SYSTEMS SECURITY -
Ranken Technical College
St Louis, MOSkills
- System Analysis
- Troubleshooting
- System security implementation
- User training and support
- Network infrastructure monitoring and maintenance
- Operating system installation and configuration
- Cost reduction and efficiency improvement strategies
- Storage management
- Memory management
- Application software management
- Exceptional attention to detail
- QC
Timeline
IT SYSTEMS ASSISTANT
Job Corps Center
12.2022 - 06.2024
ORDER PICKER
Trilogy Warehouse
04.2022 - 11.2022
CLERK
Schnucks
06.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
Hazelwood West High School
COMPUTER AND INFORMATION SYSTEMS SECURITY -
Ranken Technical College
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