Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nia Lucas

Customer Service Associate
Tampa,FL

Summary

I'm a focused and adaptable woman with knowledge in customer service, data entry, conflict resolution, order processing, and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.

Overview

3
3
years of professional experience

Work History

Barista

Target
05.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Guest Service Associate

TopGolf
06.2022 - 08.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding a way around the property.
  • Obtained reservation information and followed rate ratios to accurately charge customers.
  • Used computer and database systems to verify information, process purchases and make notes.

Cashier Team Lead

Shoprite Of Carteret
08.2021 - 05.2022
    • Trained team members on cash register operation and cash handling.
    • Quickly and accurately followed cash register totals and verified against cash in till.
    • Communicated with customers and team members to solve problems.
    • Operated POS cash register and equipment to collect payments.
    • Oversaw personnel to maintain adequate staffing and minimize overtime.
    • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Customer Service Associate

Saunalicious By Bodybar
11.2020 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions

Education

Morgan State University
Baltimore, MD
05.2026

High School Diploma -

Piscataway Vocational And Technical School
Piscataway, NJ
06.2022

Skills

  • Customer Service
  • Greeting and Seating Clients
  • Deposit Collection
  • Creative Solutions
  • Call Answering and Routing
  • New Hire Training
  • Positive Attitude and Energetic

Timeline

Barista

Target
05.2023 - 01.2024

Guest Service Associate

TopGolf
06.2022 - 08.2022

Cashier Team Lead

Shoprite Of Carteret
08.2021 - 05.2022

Customer Service Associate

Saunalicious By Bodybar
11.2020 - 07.2021

Morgan State University

High School Diploma -

Piscataway Vocational And Technical School

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Nia LucasCustomer Service Associate