Nmesoma Okwuchukwu
Howard Beach,NY
Summary
Reliable Customer Service Representative with a strong record of meeting goals and expectations. Proficient in collecting and analyzing data, paying close attention to details and skilled at problem solving. Works great with team and communicate effectively, even under pressure.
Overview
4
4
years of professional experience
Work History
Customer Relation Officer
Cleanace
Lekki Phase1, Lagos State
11.2022 - 12.2023
- Followed up with customers after their purchase to ensure their satisfaction was met.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Established best practices for efficient handling of incoming calls from customers seeking support or assistance.
- Maintained accurate records of customer interactions and transactions for future reference.
- Organized events such as webinars or seminars for existing clients aimed at improving relationships.
- Monitored customer feedback to identify areas of improvement in the customer experience.
Customer Service Representative
Market Square Food
Benin City, Edo State
05.2020 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints in a friendly manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Corinthians Education Center
Lagos State05-2021
Skills
- Typing proficiency
- Customer management
- Data Entry
- Data analysis
- Dependability
- Good communicator
- Driven
- Efficient
- Hard worker
Timeline
Customer Relation Officer
Cleanace
11.2022 - 12.2023
Customer Service Representative
Market Square Food
05.2020 - 02.2022
High School Diploma -
Corinthians Education Center
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