NICHAPAT MAE KING

• Verify on-property event planning and execution.
• Serve as primary point-of-contact for guests organizing and attending meeting events at property to verify their end-to-end experience operates smoothly.
• Act as the primary point of contact for the Group Sales Office and Area Sales teams.
• Handle group reservations and adjusting details for room blocks, including rooming lists, billing details, special requests, etc.
• Attend bridal industry events to promote services and build relationships with prospective clients.

• Coordinated domestic and international travel arrangement including air, car, hotel, ground transportation, cruises and tours
• Conducted research on destinations and industry trends
• Handled deposits and payments for bookings
• Resolved client issues and emergencies
• Worked to meet sales goals as established by company
• Tracked KPI and prepared KPI reports
  

Responsibilities:

• Reported directly to owner and Senior Executives
• Oversee daily and long term operations of all departments, including setting and assessing customer service and quality standards
• Assisted with revenue management through monitoring hotel competitive set to increase occupancy and revenue and maximize the daily rate of the hotel group
• Negotiated contracts with OTAs
• Operated all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming
• Managed social media platforms for the hotels and on-site restaurant/bar, create content to build loyalty, brand awareness and increase engagement
• Handled Group and Corporate accounts
• Handled supply purchase for all departments
• Developed marketing and promotional collateral for both online and print, among which include: brochures, adverts, flyers, business cards, newsletters, presentations, etc.
• Set up, photograph and edit room photos for hotel website

Achievements:

• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the top ranking properties in Brooklyn on TripAdvisor.com and other OTAs

Responsibilities:

• Managed day-to-day hotel operations
• Reported regularly to owner and Senior Executives regarding operations and planning
• Monitored hiring and recruitment of new employees
• Managed employee payroll, track attendance, time edits, and conduct call-arounds for OT as needed
• Created procedures for handling reservations, cancellations, no-shows reducing errors and adjustments
• Responsible for reconciling accounts
• Managed hotel listings on various OTA websites, Airbnb, etc.
• Generated business by attending networking events, local chamber of commerce meetings and business after hour events
• Coordinated and implemented sales and marketing activities for the property
• Administrate websites with regular auditing of content with frequent updates of web offers, photography and relevant content
• Handled Group and Corporate accounts
• Handled supply purchase for all departments

Achievements:

• Responsible for establishing and maintaining hotel standards in order to achieve the number 1 ranking property in Brooklyn on TripAdvisor.com.
• Established a culture of continuous improvement
• Implemented new and creative guest amenities
  

Responsibilities:

• Oversee hotel operations including sales, front desk, housekeeping, maintenance, team building, and staff development
  
• Conducted regular inspections of hotel to ensure adherence to cleanliness and maintenance standards
• Supervised all aspects of employment for property staff (recruiting, hiring, training, scheduling, leadership, supervision, and motivation, proper delegation of tasks, retention and termination)
  
• Managed employee payroll, track attendance, time edits, and conduct call-arounds for OT as needed
  
• Attended regular meetings with OTA partners to generate maximum revenue
  
• Managed hotel listings on various OTA websites, Airbnb, etc.
• Responsible for reconciling accounts
  
• Set up, photographed and edited room photos for hotel website
• Administrate websites with regular auditing of content with frequent updates of web offers, photography and relevant content
  
• Developed and implemented hotel-wide strategies that deliver products and services to exceed the expectations of guests
  
• Handled Group and Corporate accounts
  
• Generated business by attending networking events, local chamber of commerce meetings and business after hour events
  
• Ensured all guests celebrating special occasions and VIP guests are appropriately recognized
  
• Public Relations liaison
  
• Handled supply purchase for all departments
• Implemented the mini bar program of locally sourced products

Achievements:

• Opened and managed the entire day-to-day operations of a 56 room boutique hotel
  
• Responsible for establishing and maintaining hotel standards in order to achieve the number 1 ranking property in Brooklyn on TripAdvisor.com and other OTAs

Responsibilities:

• Answered all guest inquiries and special requests via email and telephone
• Managed and resolved all guests complaints efficiently
• Planned, coordinated and monitored work schedule of employees
• Periodically inventoried supplies and equipment and handled purchasing
• Inspected and evaluated room upkeep daily to ensure exceptional guest accommodations
• Updated hotel content on website and OTAs

Achievements:

• Implemented and enforced policies and procedures for hotel staff
• Implemented new and creative guest amenities
• Implemented inventory systems and checklists
• Automated and modernized many of the traditionally hand-performed functions and reporting in the Front Office