Nolan M. Sylvester
Pensacola,FL
Summary
Dedicated to providing exceptional customer service, the career objective is to improve both client and company experiences and outcomes through education and collaboration. With over eighteen years of experience in sales and consulting, there is a proven ability to build successful working relationships with internal and external clients and teams. There is a high success rate in training new and established staff, ensuring their success in sales while also maintaining compliance with CMS guidelines. Throughout the Florida Panhandle, there has been a built large client base by effectively managing and distributing leads for the team. Additionally, there has been successful management of marketing agreements with partners in the market, creating growth opportunities by identifying key offices for direct-to-consumer outreach. Consistently surpassing production goals and exceeding client expectations, this professional has comprehensive experience and readiness for any role. The strong focus on team collaboration and achieving results has earned a reputation for adaptability, reliability, effective communication, problem-solving skills, and strong client relations. The integrity, determination, and results-driven approach are highly recognized in the industry.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Agent Growth Manager
United Healthcare
Northwest Florida
07.2021 - Current
- Managing over 600 agents through education and development
- Constantly business planning with agents to do more outreach within the community
- Monitor, coach, and train agents to ensure they stay within compliance of CMS guidelines
- Fostering connections with community organizations to help agents participate in membership outreach within the market
- Training agents on the constant changes that come from CMS
- Networking with professional organizations to create opportunities for referrals, partnerships, and other methods of engagement for both agents and members
- Utilizing competitive perspective and market knowledge to position United Healthcare as the preferred choice for agents and members
- Quickly identifying and effectively resolving issues/problems in a way that supports the long-term goals of United Healthcare
- Directing and executing strategic and systematic lead management to generate market level growth
- Creating direct to United Healthcare opportunities by creating new partnerships in the community
- Managing marketing budgets for local partners
- Create and perform training for new agents
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Leveraged CRM software to track client interactions and identify sales opportunities.
- Fostered relationships with industry stakeholders to enhance market positioning.
- Analyzed competitive landscape to adjust strategies and stay ahead in market.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
- Developed new business and managed new and existing clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Regional Account Manager
McKesson Patient Care Solutions/Adapt Health Patient Care Solutions
Gulf Coast Florida-Louisiana
07.2019 - 07.2021
- Company Overview: Gulf Coast
- Educate referral sources on products and sales cycle
- Grew my territory from operating at 77% of plan to 112% of plan
- Impacted 100's of patients by supplying them with DME
- Working as a distributor working with key suppliers and end users
- Retention of current clients
- Developing new clients from ground zero
- Launch CGM strategy along Gulf Coast
- Develop and maintain key customer relationships without large spends
- Worked with key partners in the market to split lunches, keeping costs to company low
- Manage assigned accounts
- Educate others about the customer and advocate on customers behalf
- Establish routine and regular communication with customers
- Serve as consultant to clients
- Primary contact for issues and customer service
- Consistently finding ways to convert clients from competitors to our platform
- Gulf Coast
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
- Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
- Generated leads through networking, cold calls and industry connections.
Account Executive
Barnes Insurance and Financial Services
Pensacola, USA
10.2006 - 01.2019
- Company Overview: Pensacola, Florida
- Licensed and sold insurance in multiple states
- Managed new hires to help them create sales quickly
- Managed assistant to ensure we were staying on task to ensure there was no gaps in clients benefits
- Educate subscribers on coverage elections specific to pharmacy coverage
- Create Sales Strategies
- Managed clients through the Affordable Care Act to make sure they stayed in compliance
- Created strong partnerships with business owners and CEO's in the panhandle of Florida
- Prepare Sales Presentations
- Top two in sales 2015, 2016, 2017, and 2018
- Educate members on prescription step therapy
- Consulted with prospective clients to analyze needs and develop solutions
- Created product proposals to simplify complex employee benefit products that enabled clients to make purchasing decisions
- Organized product implementation to ensure successful transition and exceed deadline requirements
- Acted as a consultant for Affordable Care Act and kept clients in compliance
- Built working relationships with clients and their employees, by exceeding service expectations
- Consistently maintained high client retention rates
- Pensacola, Florida
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Air Transportation Specialist
United States Air Force
Hurlburt Field, USA
08.1998 - 10.2009
- Company Overview: Hurlburt Field, FL
- Managed a team of airmen loading multimillion-dollar aircraft for safe air travel
- Produced load plans for large aircraft to travel across the globe
- Managed a team to inspect hazardous material to make sure it is safe for air travel
- Built pallets to be dropped out of aircraft with zero failures/incidents
- Deployed multiple times stateside and overseas
- Managed ATOC
- Managed inbound and outbound work flow
- Managed time on flight deck
- Managed hazardous loads
- Managed load and passenger data
- Hurlburt Field, FL
Education
Bachelor of Science - Business, Human Resources
Colorado Technical University
Colorado Springs, CO2012
Associates Degree - Business, Marketing
Pensacola Junior College
Pensacola, FL2004
Associates Degree - Air Transportation Sciences
Community College of the Air Force
Colorado Springs, CO2004
Skills
- Proficient in Microsoft Office
- Excel
- PowerPoint
- Outlook 365
- Salesforce
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
- Service support
- Call management
- Critical thinking
- Flexible schedule
- Information documentation
- Conflict resolution
- Persuasive speaking
- Public speaking
- Recordkeeping proficiency
- Polite communication skills
- Product sales
- Schedule management
- Sales closing
- Special events organization
- Order fulfillment
- Technical support
- Professional networking
- Meeting coordination
- Internet savvy
- Contract negotiations
- Sales strategy development
- Report creation
- Event promotion
- Client interviews
- Report generation
- Business correspondence
- Lead prospecting
- Business development
- Stress management
- Appearance scheduling
- Industry expertise
- Career growth strategy development
- Contract negotiation
- Personnel recruitment
- Customer service
- Cold calling
- Strong communication
- Resolving customer issues
- Follow-up calling
- Microsoft office
- Attention to detail
- Adaptability and flexibility
- Client relations
- Negotiation
- Meeting arrangements
- Sales negotiation
- Client relationship management
- Sales coaching
- Sales strategies
- Closing support
- Partnership development
- Articulate and persuasive
- Leads prospecting
- Sales promotion
Personal Information
Title: Sales Executive Professional
Community Service
- Mayokis of Pensacola, Board Member, 01/01/20, 12/31/21
- Mayokis of Pensacola, Member, 01/01/17, 12/31/20
- Fiesta Forces, Volunteer, 01/01/14, 12/31/15
- Fiesta Forces, Volunteer, 01/01/19, 12/31/19
- Ballet Pensacola, Board Member, 01/01/14, 12/31/16
- Pensacola Young Professionals, Board Member, 01/01/09, 12/31/09
- Pensacola Young Professionals, Member, 01/01/05, 12/31/10
- Milton Rotary, Past Board Member, 01/01/13, 12/31/13
- Milton Rotary, Member, 01/01/09, 12/31/13
Certification
- Insurance License - 2006 - Present
Timeline
Agent Growth Manager
United Healthcare
07.2021 - Current
Regional Account Manager
McKesson Patient Care Solutions/Adapt Health Patient Care Solutions
07.2019 - 07.2021
Account Executive
Barnes Insurance and Financial Services
10.2006 - 01.2019
Air Transportation Specialist
United States Air Force
08.1998 - 10.2009
Bachelor of Science - Business, Human Resources
Colorado Technical University
Associates Degree - Business, Marketing
Pensacola Junior College
Associates Degree - Air Transportation Sciences
Community College of the Air Force