Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Nargis Nasseri

Las Vegas,NV

Summary

A knowledgeable Lead Customer Service Representative that is committed and well versed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing incredible communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. My knowledge in multiple departments has expanded my capabilities as a lead who is looking to grow within the company.

Overview

6
6
years of professional experience

Work History

Lead Customer Service Representative

Allegiant
11.2021 - Current


  • Responded to customer calls and emails to answer questions about products and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with multiple departments and team members to remain well versed on newer company procedures and up-to-date knowledge of products and service changes.


Team Lead

Nestle Toll House Cafe
05.2019 - 11.2021
  • Coached team members in techniques necessary to complete job tasks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Trained new team members by relaying information on company procedures and safety requirements.

Assistant Manager

Little Caesars
06.2018 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

Spring Valley High School
Las Vegas, NV
05.2019

Skills

  • Customer Service
  • Problem-Solving
  • Relationship Management
  • Escalation Management
  • Call Management
  • Written and Oral Communication
  • Technical Troubleshooting
  • Complaint Handling
  • Effective Communication
  • Product Knowledge
  • Training Development

Certifications

Trained with ODO to address and de-escalate all customer conflicts to remain compliant to ACAA and DOT regulations.

Timeline

Lead Customer Service Representative

Allegiant
11.2021 - Current

Team Lead

Nestle Toll House Cafe
05.2019 - 11.2021

Assistant Manager

Little Caesars
06.2018 - 05.2019

High School Diploma -

Spring Valley High School

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Nargis Nasseri