Nnachi Egwu
South Holland,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
FedEx Office
Lansing, Illinois
11.2024 - Current
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
FRONT DESK RECEPTIONIST
Anytime Fitness
South Holland, IL
01.2022 - 08.2023
- Addressed customers courteously using suitable methods and problem-solving skills.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Updated and maintained database with accurate customer information and timely data entry.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Followed up with customers regarding product functionality and overall satisfaction.
DISPATCHER
Fedex
Springfield, IL
07.2021 - 01.2022
- Selected safest and fastest routes to driver locations with available locator aids.
- Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule.
- Prepared, updated and dispensed daily route schedule.
- Reported driver performance issues or concerns to appropriate management for resolution.
- Assessed customer complaints and resolved product condition or delivery time issues.
- Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage.
PACKAGE HANDLER
Fedex
Springfield, IL
10.2020 - 07.2021
- Loaded and unloaded trucks by performing physically demanding tasks.
- Identified and resolved errors in package information, pricing and delivery routes.
- Reported damaged products and workplace incidents to supervisors for review.
- Utilized heavy machinery and hand tools to move and load packages.
- Recorded item quantities and sorted goods into appropriate warehouse locations.
- Communicated with customers regarding delivery times and item prices.
RECREATIONAL MANAGER
University of Illinois
Springfield, IL
08.2019 - 03.2020
- Resolved customer complaints regarding worker performance and services rendered.
- Wrote and present strategies for recreational facility programming using customer and employee data.
- Trained workers in company procedures or policy.
- Conveyed information about events and activities.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Organized and led group activities for customers, such as exercise routines, athletic events and arts and crafts.
- Hired associates to fill staff vacancies.
RECREATIONAL ASSISTANT
University of Illinois
Springfield, IL
08.2018 - 08.2019
- Organized, led and promoted interest in recreational activities.
- Enforced rules and regulations of recreational facilities to maintain discipline and ensured safety.
- Discussed and resolved participant complaints.
- Evaluated recreation areas, facilities and services to determine if were producing desired results.
- Supervised and coordinated work activities of personnel, such as training staff members and assigning work duties.
Education
BACHELOR OF ARTS (B.A.) - COMMUNICATION
University of Illinois
Springfield, IL05.2023
Skills
- Customer Retention Strategies
- Data Entry and Maintenance
- Critical Thinking
- Team-Oriented and Cooperative
- Quality Control
- Inventory Organization
- Order management
- Issue resolution
- Product knowledge
- Communication skills
- Team collaboration
- Feedback analysis
- Customer relationship management
- Time management
- Conflict resolution
- Attention to detail
- Problem solving
- Adaptability
- Training and development
- De-escalation techniques
- Telephone etiquette
Community Service
President, Mu Eta Chapter of Phi Beta Sigma Fraternity Inc., 05/01/20, Present
Timeline
Customer Service Specialist
FedEx Office
11.2024 - Current
FRONT DESK RECEPTIONIST
Anytime Fitness
01.2022 - 08.2023
DISPATCHER
Fedex
07.2021 - 01.2022
PACKAGE HANDLER
Fedex
10.2020 - 07.2021
RECREATIONAL MANAGER
University of Illinois
08.2019 - 03.2020
RECREATIONAL ASSISTANT
University of Illinois
08.2018 - 08.2019
BACHELOR OF ARTS (B.A.) - COMMUNICATION
University of Illinois
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