NNAMDI ONYEUKWU
Miramar,FL
Summary
Dynamic ,highly committed Pharmacy Manager with extensive experience at Walgreens Boots Alliance, excelling in patient counseling and team leadership. Proven track record in optimizing medication management and enhancing customer service, resulting in improved patient satisfaction. Adept at fostering collaboration among healthcare providers to elevate care standards and ensure compliance Experienced in overseeing day-to-day pharmacy operations, fostering strong relationships with customers, and medical professionals.cal professionals. Strengths include strategic planning, team leadership, and quality control. Previous work has resulted in improved efficiency within pharmacy operations and enhanced patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreens Boots Alliance
Miami, FL
06.2022 - Current
- Managed pharmacy operations and ensured compliance with regulations.
- Implemented inventory management processes to maintain stock levels.
- Collaborated with healthcare providers to optimize patient care services.
- Supervised pharmacy staff and delegated daily tasks effectively.
- Reviewed medication orders for accuracy and appropriateness before dispensing.
- Conducted regular audits to ensure adherence to safety protocols.
- Fostered a positive team environment through effective communication and support.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Administered vaccines to immunize patients against communicable diseases.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Explained policies, procedures and services to patients.
- Performed regular audits of patient records to ensure compliance with HIPAA regulations.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
Staff Pharmacist
Walgreens Boots Alliance
Fort Lauderdale, FL
07.2020 - 06.2022
- Dispensed prescriptions accurately and efficiently to meet patient needs.
- Reviewed medication orders for safety and potential interactions.
- Provided patient counseling on medication usage and side effects.
- Collaborated with healthcare professionals to optimize patient care plans.
- Trained pharmacy technicians on procedures and customer service standards.
- Assisted with inventory control processes such as ordering supplies, reconciling invoices.
- Assisted in training pharmacy technicians on prescription processing, inventory management and customer service skills.
- Administered vaccines to immunize patients against communicable diseases.
- Supervised pharmacy technicians and interns.
- Responded to medication-related questions and concerns from patients, caregivers, and other healthcare professionals.
Certified Pharmacy Technician
Walgreens Boots Alliance
Fort Lauderdale, FL
05.2015 - 06.2019
- Processed prescription orders using Walgreens inventory management system.
- Trained new pharmacy technicians on procedures and best practices in operations.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Operated cash registers to accept payments from customers.
Education
Doctor of Pharmacy - Pharmacy
BERNARD J DUNN SCHOOL OF PHARMACY, SHENANDAOH UNIV
Winchester, VA08-2026
BPARM - Pharmacy
SCHOOL OF PHARMACY,UNIVERSITY OF BENIN NIGERIA
NIGERIA11-1995
Skills
- Patient counseling
- Team leadership
- Customer service
- Medication management
Affiliations
- Loves reading Biographies and current affairs. Involved in my local community activities fostering on wellness
Accomplishments
- Won Gold for MTM at Area level
Certification
- STATE OF FL Pharmacy LICENSE
Languages
English
Professional
References
References available upon request.
Timeline
Pharmacy Manager
Walgreens Boots Alliance
06.2022 - Current
Staff Pharmacist
Walgreens Boots Alliance
07.2020 - 06.2022
Certified Pharmacy Technician
Walgreens Boots Alliance
05.2015 - 06.2019
Doctor of Pharmacy - Pharmacy
BERNARD J DUNN SCHOOL OF PHARMACY, SHENANDAOH UNIV
BPARM - Pharmacy
SCHOOL OF PHARMACY,UNIVERSITY OF BENIN NIGERIA
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