Years of professional experience
Nnamdi C. Okoro
Alexandria,VA
Summary
Impactful Sales and Operations Manager with a proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Proficiency in overseeing objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers.
Overview
9
9
2
2
Certifications
Work History
Director of Sales & Operations
StretchLab
07.2022 - Current
- Increase sales revenue by developing and implementing strategic sales plans for each of the three studios within the assigned territory.
- Foster a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Enhance team performance by providing ongoing coaching, training, and mentoring to sales representatives
- Launch new StretchLab studios successfully using a meticulous presale structure designed to maximize foundational memberships.
- Collaborate with marketing partners to develop targeted promotional campaigns that drive sales growth.
- Achieve consistent annual revenue growth across three StretchLab studios by continuously monitoring performance metrics and adjusting strategies accordingly.
- Establish strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Provide exceptional customer service to existing clients through regular communication and prompt resolution of issues.
Field Operations Manager
Tonal Systems Incorporated
05.2021 - 07.2022
- Improved field operations efficiency by implementing streamlined processes and optimizing team performance.
- Enhanced customer satisfaction through timely project completion and effective communication with clients.
- Aligned field operations goals with overall company objectives, ensuring all sales and deliveries were executed according to corporate standards and expectations.
- Established strong relationships with vendors and suppliers.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Led recruitment efforts for new hires within the field operations department, selecting top-quality candidates who contributed significantly to team success.
- Developed and executed comprehensive training programs for field staff.
- Monitored team performance to assess training requirements and areas in need of improvement.
Luxury Automotive Salesman
Audi - Rockville
02.2020 - 05.2021
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
- Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers..
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
- Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
Studio Manager
OrangeTheory Fitness
06.2018 - 02.2020
- Managed a team of personal trainers and sales associates, ensuring high-quality instruction and customer satisfaction.
- Implemented efficient scheduling processes for staff and clients, maximizing facility usage and revenue generation.
- Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
- Organized special events such as charity runs and fitness challenges, increasing community engagement and brand visibility.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Stayed current on industry trends through continued education courses, bringing innovative ideas to the studio.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Fostered an inclusive atmosphere within the studio environment that encouraged diversity among both staff members and clientele.
Sales Associate
OrangeTheory Fitness
02.2015 - 06.2018
- Managed front desk which included answering phones and talking to members among other administrative tasks.
- Gave studio tours to first time clients and made lasting impressions that built rapport.
- Worked hand-in-hand with trainers to guide first time clients through their first Class or Session.
- Sold memberships to help the studio thrive and maintain recurring membership base revenue.
- Handled members' concerns in a professional and objective manner with the goal of resolution.
- Participated in marketing and outreach events to generate new leads and spread awareness in the community.
- Ensured all areas of the studio were kept clean and organized.
Education
Bachelor of Science - Kinesiology And Sports Management
Houston Baptist University
Houston, TX06.2018
High School Diploma -
Johnson High School
San Antonio, TX05.2013
Skills
- Relationship Building and Management
- Business Development and Planning
- Customer Relationship Management
- Sales Expertise
- Profit Maximization
- Market Analysis
- Sales Reporting
- Multi-Unit Management
- Staff Recruiting
- Staff Development
Certification
- CGFI - Certified Group Fitness Instructor
- First Aid/CPR Certified
Timeline
Director of Sales & Operations
StretchLab
07.2022 - Current
Field Operations Manager
Tonal Systems Incorporated
05.2021 - 07.2022
Luxury Automotive Salesman
Audi - Rockville
02.2020 - 05.2021
Studio Manager
OrangeTheory Fitness
06.2018 - 02.2020
Sales Associate
OrangeTheory Fitness
02.2015 - 06.2018
Bachelor of Science - Kinesiology And Sports Management
Houston Baptist University
High School Diploma -
Johnson High School
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