Nnamdi Richmond Okonkwo
Emeryville,CA
Summary
A dynamic leader with a proven track record at Magic Grillz and Multipro Consumers Products, I excel in customer relations and small business operations. Leveraging strong negotiation and relationship-building skills, I've successfully driven team performance and client satisfaction, fostering an inclusive culture and enhancing employee relations. Achieved significant growth by focusing on talent development and strategic marketing initiatives. Professional with deep expertise in inclusivity, diversity and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
15
15
years of professional experience
Work History
Owner
Magic Grillz
12.2019 - 03.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing, diverse and all inclusive team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Data Entry
Multipro Consumers Products
10.2016 - 11.2017
- Streamlined data entry processes for improved speed and precision in task completion.
- Improved overall project accuracy with diligent attention to detail during data entry tasks.
- Streamlined data entry processes for increased efficiency in financial analysis.
- Streamlined financial reporting processes by implementing automated systems and reducing manual data entry.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Supported senior staff with data entry and scheduling.
Assistant Marketing Manager
Multipro Consumers Products
08.2015 - 10.2016
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Enhanced customer engagement with targeted social media efforts and email marketing strategies.
- Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments.
- Conducted market research to identify new opportunities and target markets.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Recruited and trained all support staff (promoters) and enured a diverse work environment
- Generated best practices to acquire best Talent for specified positions.
Supervisor
Multipro Consumers Products Limited
10.2014 - 08.2015
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Recruiter
Miyetti Academy
09.2008 - 07.2014
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Developed diversity hiring initiatives, resulting in more inclusive workplace culture.
Education
MBA - Management Information Systems
Lincoln University Oakland
Oakland, CA07-2027
Bachelor of Science - Sociology
Gombe State Univerity
Gombe, Nigeria10-2014
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff hiring
- Negotiation
- Talent Development
- Hiring and staffing
- Employee Relations
- Marketing
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Elementary
Japanese
Elementary
Interests
- Cooking
- Watching Movies and TV Shows
- Music
- Meeting New People
Timeline
Owner
Magic Grillz
12.2019 - 03.2023
Data Entry
Multipro Consumers Products
10.2016 - 11.2017
Assistant Marketing Manager
Multipro Consumers Products
08.2015 - 10.2016
Supervisor
Multipro Consumers Products Limited
10.2014 - 08.2015
Recruiter
Miyetti Academy
09.2008 - 07.2014
MBA - Management Information Systems
Lincoln University Oakland
Bachelor of Science - Sociology
Gombe State Univerity
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