Nnameke Orr
Regional Business Manager
Little River,SC
Summary
Driven Area Sales Manager with 22+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement. Goal-oriented manager with distinguished experience in Corporate industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
16
16
years of professional experience
Work History
Area Sales Manager
Surplus Warehouse Furniture And Matress
Owings Mills, MD
12.2021 - 05.2022
- Built lasting relationships with clients through outstanding customer service interactions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Sales Manager
American Freight Furniture And Mattress
Gainesville, FL
12.2017 - 12.2021
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with Assistant Sales Manager and Key Holder to identify techniques to overcome sales obstacles.
- Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Closed over $2 million in new sales with in a one year time frame.
Managing Partner
Stonewood Grill & Tavern
Orlando, FL
04.2012 - 11.2017
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Managed restaurant scheduling, foodservice and customer service.
- Inventoried entire restaurant and made food and supply orders regularly.
- Reduced labor costs by 15% per year by reworking schedules, operations standards and workflow, with low turnover.
- Increased revenue by 43% with successful promotional strategies and reductions in costs.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Directed strategic initiative that improved team productivity by 80%.
- Scheduled 42 restaurant workers daily and filled in for shifts.
- Researched and wrote contracts, agreements and proposals.
- Addressed employee concerns regarding demotion and termination.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Resolved internal disputes by applying clear direction and communication towards employee.
Regional Culinary Director
Bonefish Grill Restaurants
Daytona Beach, FL
01.2005 - 07.2010
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Conducted monthly inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
- Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Education
Associate of Arts - Restaurant And Culinary Management
Horry-Georgetown Technical College
Conway, SC07.2002
Skills
- Operating Procedures and Policies
- Client Needs Assessment
- Networking Events
- Account and Territory Management
Timeline
Area Sales Manager
Surplus Warehouse Furniture And Matress
12.2021 - 05.2022
Sales Manager
American Freight Furniture And Mattress
12.2017 - 12.2021
Managing Partner
Stonewood Grill & Tavern
04.2012 - 11.2017
Regional Culinary Director
Bonefish Grill Restaurants
01.2005 - 07.2010
Associate of Arts - Restaurant And Culinary Management
Horry-Georgetown Technical College
Similar Profiles
Komalpreet KaurKomalpreet Kaur
Furniture Sales Associate at Surplus Furniture & Mattress WarehouseFurniture Sales Associate at Surplus Furniture & Mattress Warehouse
Jamie RutledgeJamie Rutledge
District Sales Manager at SURPLUS FURNITURE & MATTRESS WAREHOUSEDistrict Sales Manager at SURPLUS FURNITURE & MATTRESS WAREHOUSE
Ron OfmanRon Ofman
Assistant Manager at Surplus Furniture & Mattress WarehouseAssistant Manager at Surplus Furniture & Mattress Warehouse