Nnecholas Adama Gray
St. Andrews Church Rd, Louisville ,KY
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Field Support Technician
Inrego , Taby
Stockholm, Stockholm
08.2022 - 03.2024
- Upgraded systems with new software applications and operating systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided support during the installation process for new software packages or hardware components.
- Provided technical support to users on hardware and software installations and troubleshooting issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed operating systems, software applications and system upgrades according to established procedures.
Network Administrator
Executive Mansion, Liberia
Monrovia , Montserrado
02.2020 - 11.2021
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
- Worked closely with end users to solve problems related to hardware and software.
- Liaised with network team to configure, implement and administer LAN and WAN components.
- Uploaded, configured and managed antivirus detection software and email applications.
- Coordinated with vendors and company personnel to facilitate purchases.
System Administrator
Job Internet Caffe
Monrovia , Montserrado
08.2015 - 11.2019
- Monitored system performance to ensure optimal operations and identified potential issues.
- Created user accounts and managed access rights for users.
- Performed regular backups of critical data and documents.
- Implemented security measures such as firewalls, antivirus programs.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Designed endpoint management strategy for operation of various systems and devices.
IT Field Support Technician
Muta Tech
Monrovia , Montserrado
03.2013 - 06.2015
- Installed and configured computer hardware, operating systems and applications.
- Provided technical support to users with diverse range of IT issues.
- Troubleshot network connectivity problems for local and remote users.
- Resolved software related issues on both desktop and laptop computers.
- Diagnosed hardware related faults and replaced defective components.
- Performed regular maintenance checks on all IT equipment in the office.
- Created user accounts and managed user profiles in Active Directory environment.
- Configured IP addresses for new workstations and troubleshooted network problems.
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
Education
Bachelor of Science - Information Technology
United Methodist University (UMU)
Ashmun Street08-2019
High School Diploma -
College of West Africa (CWA)
Ashmun Street10-2010
Skills
- Hand and Power Tool Operation
- Functionality Testing
- Maintenance and Repair Recordkeeping
- Configuration Management
- Operating System Configuration
- Laptop Servicing
- Hardware and Software Configuration
- Testing and evaluation
- Microsoft Office
Affiliations
- Self practice coding
- Always research information on the internet
- Love being at the gym
Certification
- Certificate of completion HTML Course, Code Cademy
- Certificate of completion CSS Course, Code Cademy
- Certificate of completion Introduction to Javascript, Code Cademy
Languages
English
Professional
Swedish
Elementary
Timeline
IT Field Support Technician
Inrego , Taby
08.2022 - 03.2024
Network Administrator
Executive Mansion, Liberia
02.2020 - 11.2021
System Administrator
Job Internet Caffe
08.2015 - 11.2019
IT Field Support Technician
Muta Tech
03.2013 - 06.2015
- Certificate of completion HTML Course, Code Cademy
- Certificate of completion CSS Course, Code Cademy
- Certificate of completion Introduction to Javascript, Code Cademy
Bachelor of Science - Information Technology
United Methodist University (UMU)
High School Diploma -
College of West Africa (CWA)
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