Nneka Amahagwu
Alpharetta,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Clients Relationship Associate
Morgan Stanley, Wealth Management
11.2022 - Current
- Managed client expectations with clear communication, leading to stronger relationships and trust building.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Increased account retention through consistent communication and relationship-building efforts.
- Collaborated with internal departments to resolve complex issues and provide customized support to clients.
- Implemented best practices in customer service, contributing to an overall improvement in client satisfaction ratings.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained detailed records of all client interactions in CRM systems for easy access by other team members as needed.
Customer Service Representative
Zenith Bank
05.2008 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Arts - Philosophy
University of Lagos
Lagos, Nigeria03.2005
Skills
- Goal-oriented mindset
- CRM software proficiency
- Research and due diligence
- Customer Relations
- Needs Assessment
- Product and service knowledge
- Microsoft Office
- Effective Communication
- Analytical Thinking
- Attention to Detail
Timeline
Clients Relationship Associate
Morgan Stanley, Wealth Management
11.2022 - Current
Customer Service Representative
Zenith Bank
05.2008 - 04.2019
Bachelor of Arts - Philosophy
University of Lagos