Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Nneka Browne

Nneka Browne

Haslet ,TX

Summary

Dedicated and customer-focused professional with extensive experience in event planning, customer service, and travel-related roles. Proven ability to manage travel arrangements, resolve issues, and deliver exceptional client service. Adept at coordinating logistics, handling bookings, and providing personalized travel solutions. Seeking to leverage skills and experience in a travel agent position to enhance client satisfaction and streamline travel processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Travel Consultant

Freelancer
02.2021 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Event and Party Planner

Signature Soirees DFW
03.2020 - Current
  • Consult with clients to determine event needs and preferences, including travel and accommodation arrangements
  • Develop and manage detailed proposals and budgets, ensuring client satisfaction
  • Coordinate event logistics, including securing venues and vendors, and handling transportation and accommodations
  • Communicate effectively with clients and vendors to address any issues and ensure smooth event execution.

Flight Attendant

American Airlines
03.2019 - Current
  • Provide exceptional service to passengers, ensuring compliance with safety regulations and addressing any issues
  • Manage in-flight operations, including emergency procedures and medical assistance
  • Adapt to dynamic environments and maintain high levels of customer satisfaction during flights.

Airline Customer Service Agent

Japan Airlines
08.2018 - 02.2019
  • Handled various airport functions including ticketing, gate operations, and customer inquiries
  • Assisted passengers with check-in, boarding, and resolving flight-related issues
  • Processed transactions and maintained accurate records.

Guest Service Agent

DoubleTree by Hilton
12.2017 - 02.2018
  • Managed guest check-in and check-out processes, including handling payments and resolving issues
  • Provided detailed information about hotel services, local area attractions, and up-sold hotel amenities
  • Addressed and resolved guest complaints, ensuring a positive stay experience.

Education

B.S. in Travel and Tourism/Hospitality Management International -

Johnson & Wales University

Skills

  • Travel Coordination
  • Client Relations
  • Operational Efficiency
  • Intrapersonal Skills
  • Resolution Management
  • Sales and Upselling
  • Detail Orientation
  • Travel Software Proficiency
  • Multicultural Awareness

Certification

  • Flight Attendant Certification, Department of Transportation & Federal Aviation Administration, 2019
  • Barclays Credit Card Sales Representative Certification, American Airlines Barclays, 2019

Personal Information

Title: Mid-Level Travel Consultant

Timeline

Travel Consultant

Freelancer
02.2021 - Current

Event and Party Planner

Signature Soirees DFW
03.2020 - Current

Flight Attendant

American Airlines
03.2019 - Current

Airline Customer Service Agent

Japan Airlines
08.2018 - 02.2019

Guest Service Agent

DoubleTree by Hilton
12.2017 - 02.2018

B.S. in Travel and Tourism/Hospitality Management International -

Johnson & Wales University

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Nneka Browne