Nneka E. Anyadoh
Columbus
Summary
An accomplished healthcare management professional with a comprehensive background in coordinating and managing healthcare services, insurance claims, scheduling, patient care improvement, and customer service.
Management professional with strong track record in driving organizational success. Skilled in strategic planning, process optimization, and resource management. Known for fostering team collaboration and delivering results in dynamic environments. Highly adaptable, reliable, and focused on achieving operational excellence.
Developed critical thinking and problem-solving skills in fast-paced business environment, seeking to transition into new field leveraging these strengths. Demonstrates proficiency in project management and strategic planning, ensuring effective execution of business objectives. Aims to bring results-driven approach to new and challenging role.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Healthcare Management Specialist (Operations & Performance Management)
Diamond Home Healthcare
01.2016 - Current
- Serves as an office manager for the purposes of providing the delivery and execution of full range HR initiatives in recruitment, non-recruitment and management of assigned programs and projects
- Provides full life cycle regarding the resolution of staffing problems, changing missions and functions, reorganizations, unstable workforces and day-to-day recruitment issues
- Ensuring all patient processes and procedures are in compliance and aligned with the mission and strategic human capital vision of the agency
- Providing strategic guidance to both internal and external stakeholders, and providing solutions based on present industry standards
- Create comprehensive patient care strategies and sourcing of candidates while resolving and mitigating quality care
- Evaluating patient care strategies to certify compliance within government standards
- Determine when and where company meetings will take place
- Advise employees on complex pay issues, conducts research and makes appropriate adjustments and corrections to employee pay and records and review patient issues using CPR (Computer-based Patient Record)
- Ensure job requisitions are filled with the best qualified candidates available, while considering both immediate and long term recruitment needs of employing agencies
- Facilitate position management and modification with relations to appropriate job code, pay schedules, grade, union/non-union status, reporting structure
- Initiate processing for new hires, rehires, transfers, reassignments, promotions, and suspensions
Healthcare Management Assistant
Angels Home Healthcare
02.2013 - 12.2015
- Coordinating healthcare plans for patients, manage and assist in patient care resources, distribute regular communication, order and receive supplies, conduct leadership programs for employees, working closely with site management in support of business objectives, scheduling employee meetings and required tests, oversee day-to-day operations, recruit new patients, billing, scheduling and collections
- Manages the hiring effort to include screening, interviewing and selecting employees to fill vacancies and ensures proper staffing levels
- Plans and conducts new employee orientation and onboarding programs
- Supports the communication, implementation and administration of benefit programs
- Participates in payroll administration to include staff timesheet maintenance for bi-weekly payroll
- Ensure employees follow the attendance reporting procedure and documents employee attendance issues
- Administers corrective action/progressive discipline process per company policy
- Advise employees on the interpretation of human resources policies, programs, procedures and applicable laws and regulations
- Manages the workers' compensation process including reporting, recording, case management, works closely with insurance carrier
- Prepares employee separation notices and related documentation and conducts exit interviews to determine reasons behind separations
- Attends annual patient care awareness training and testing, rules of conduct and conflict of interest training
- Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures
Assistant Manager
Phillips Pharmacy
11.2010 - 01.2013
- Managed technical services to support HR administrative activities of a complex or specialized nature
- Manage the daily operation of the Office/Pharmacy, including areas of compensation and benefits, performance management, labor and employee relations, development and training, and personnel systems/records
- Serves as a technical advisor to supervisors and staff, process billing and customer insurance, review pharmacy Federal Laws and regulations
- Implement strategic and tactical action plans by participating in and/or leading business and organizational unit-wide projects as requested to meet the business needs and strategic needs of the business unit and/or organization objective
- Identify business needs and researches new approaches and strategies
- Serve as liaison to administration handling complex claims and troubleshooting claim adjudication discrepancies in accordance with HIPAA regulations
- Facilitate administration of employment function, including developing, implementing and monitoring pharmacy policies, practices and procedures
- Handle employee relations issues while maintaining confidentiality and observing ethical and professional standards
- Represent management at appropriate steps in grievance procedures
- Initialize front end of 401(K) processing, payroll, and garnishments
- Manage Workers Compensation process
Assistant Office Manager/ HR Assistant
Precious Hearts Childcare
09.2008 - 10.2010
- Facilitated the job requisition approval process for open positions
- Post and close jobs on applicant tracking system
- Completed pre-start documents for new hire such as the welcome packet with offer letter and company benefits
- Processed all employee actions in HRIS system such as promotions, internal transfers, compensation adjustments and terminations and new hire paperwork
- Managed HR intranet web pages and regularly monitor content to ensure documents are updated and accurate
- Provided support/assistance with preparation of documents and materials
- Troubleshoot inquiries from employees and other partners to answer questions
- Utilize resources within the Company to proactively find solutions to issues raised (i.e., payroll, benefits, operational, IT, employee relations)
- Organize employee meeting and field trips
- Assisted prospects in qualifying by collecting appropriate information and initiating background checks
- Monitored and evaluated childcare rates and communications related to market changes and childcare rates recommendations
Education
Master of Science - Health Administration
Franklin University
Columbus, OH04-2022
Bachelors of Science Degree - Healthcare Management
Franklin University
Columbus, Ohio04.2019
Skills
- Operations management
- Business analysis
- Organizational development
- Human resources management
- Teamwork and collaboration
- Reliability
- Excellent communication
- Problem-solving
- Attention to detail
- Team leadership
- Effective communication
- Customer relationship management
Timeline
Healthcare Management Specialist (Operations & Performance Management)
Diamond Home Healthcare
01.2016 - Current
Healthcare Management Assistant
Angels Home Healthcare
02.2013 - 12.2015
Assistant Manager
Phillips Pharmacy
11.2010 - 01.2013
Assistant Office Manager/ HR Assistant
Precious Hearts Childcare
09.2008 - 10.2010
Bachelors of Science Degree - Healthcare Management
Franklin University
Master of Science - Health Administration
Franklin University
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