Nneka Ekwemuka
Mundelein,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. With a strong understanding of data analysis principles, including cleaning, preparation, and data visualization. Proficient in problem-solving, and the use of SQL, R programming, Spreadsheets, and Tableau, to analyze data and identify trends. Employing data-driven insights to draw meaningful conclusions and optimize business operations.
Overview
11
11
years of professional experience
Work History
OPERATIONS AND CUSTOMER SERVICE SPECIALIST
05.2019 - 09.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Executive Assistant to the Chief Executive Officer
04.2016 - 01.2018
- Supervised staff of 9 in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Junior Consultant
06.2010 - 03.2013
- Performed as consultant for startup business in areas of marketing, logistics, and training to various service professionals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Led restructuring of organization internal processes, resulting in improved performance.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Education
Certificate - Google Data Analytics
Google Certificate Courses On Coursera
United States 10.2023
Master of Science - Business Analytics
Lewis University
Romeoville05.2024
Bachelor of Science - Economics
University of Lagos
Akoka, Lagos 01.2006
Diploma - Customer Service Specialist
Computer Systems Institute
Skokie, IL09.2021
Skills
- SQL
- R Programming
- Spreadsheet / Excel
- Tableau
- Data Collection
- Data Warehousing- ETL(Exchange, Transform, Load)
- Data Processing/Cleaning
- Data Visualization and Presentations
- Statistical Analysis
- Business Needs Analysis
- Analytical Problem Solving
- Business Process Management
- Predictive Modeling
- Good Communication Skills
- Collaborative Teamwork
- Critical thinking
HOBBIES
- Dancing,
- Volunteering,
- Traveling,
- Trying out new cuisines and
- Meeting people
Timeline
OPERATIONS AND CUSTOMER SERVICE SPECIALIST
05.2019 - 09.2021
Executive Assistant to the Chief Executive Officer
04.2016 - 01.2018
Junior Consultant
06.2010 - 03.2013
Certificate - Google Data Analytics
Google Certificate Courses On Coursera
Master of Science - Business Analytics
Lewis University
Bachelor of Science - Economics
University of Lagos
Diploma - Customer Service Specialist
Computer Systems Institute
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