Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Nneka Ellison

Wake Forest,NC

Summary

Organized and detail-oriented with seven years of cash handling and customer service experience. Fast learn and great communicator. Organized, dependable and hard working. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Preston Dermatology
Wake Forest, NC
04.2023 - Current
  • Greet and call patients promptly, efficiently and in a professional manner
  • Escort patients to their destination(s); obtains and records medical histories
  • Prepares patients for exams and procedures
  • Assists physician with exams and surgical procedures and corresponding order entry
  • Patient education and care coordination
  • Properly documenting entries into the patient's electronic medical record
  • Ensure patient's chart is up to date with appropriate information
  • Patient triage
  • Relay important messages the providers have sent in response to patients' requests
  • Returning patient calls and notifies patients of diagnostic results as directed by the physician
  • Demonstrating competence in patient care skills within the scope of practice.
  • Maintain compliance with organizational policies, procedures including regulatory guidelines, including HIPAA, OSHA and infection prevention
  • Maintain an environment of safety for patients, self and others
  • Plans and organizes patient care in clinics
  • Collects and prepares pathology specimens
  • Authorized drug refills as directed
  • Obtain prior authorization for both prescriptions and procedures in a timely manner
  • Performs sterilization of medical supplies
  • Changes sterile, non-sterile dressing and removes sutures.
  • Cleans, organizes, and maintains examination rooms, work area and other assigned areas
  • Performs office duties including inventory, and ordering supplies
  • Scheduling appointments to accommodate their request and the providers availability

Dispatcher

Siemens Healthineers
08.2022 - Current
  • Act as primary point of contact for service customers to ensure expectations are met
  • Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
  • Schedule resources to support standard service agreements
  • Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
  • Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
  • Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
  • Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
  • Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Call Center Representative

Elixir Insurance
10.2020 - 03.2022
  • Help customers with complaints and questions
  • Answering phones with confidence in a courteous and professional matter
  • Give customers information about part D insurance
  • Sign members up for prescriptions insurance during enrollment season
  • Explain benefits to members
  • Take monthly premium payments
  • Assist pharmacies with insurance rejections

Receptionist

Martin Architectural
07.2017 - 05.2020
  • Order, maintain, and inventory office, janitorial, and coffee supplies
  • Stock and replenish coffee area and restrooms
  • Maintain the company switch boards
  • Serve as first point of contact for all incoming calls and visitors
  • Receive and distribute incoming mail, faxes, order acknowledgments, confirmations and invoices
  • Type new job files and plan racks for Project Managers
  • Maintain file room including job files and miscellaneous/ cash sales invoices
  • Log and mail contracts, purchase orders and change orders
  • Secure lien agent and project statements, file all notice to lien agents
  • Order certificates of insurance
  • Mail outgoing invoices and statements
  • Input spreadsheet data

Team Leader

H&R Block
12.2019 - 04.2020
  • Company Overview: Job is temporary and is only during tax season
  • Partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Job is temporary and is only during tax season

Education

Certification of Completion - Esthetician License

Elevate Salon Institute Beauty Academy
Durham, NC
04-2023

Nursing

Wake Technical Community College
Raleigh, NC

Skills

  • MS Office proficient
  • Problem solving
  • Customer service oriented
  • Strong organization skills
  • Enthusiast
  • Medical Terminology
  • Payment Collection
  • Patient-focused care
  • HIPAA Compliance
  • Procedure Assistance
  • Patient Scheduling
  • Inventory Management
  • Data Entry
  • Appointment Setting
  • Customer Service
  • Restocking lab supplies
  • Compassionate
  • Lab equipment setup

Custom

Available Upon Request

Timeline

Medical Assistant

Preston Dermatology
04.2023 - Current

Dispatcher

Siemens Healthineers
08.2022 - Current

Call Center Representative

Elixir Insurance
10.2020 - 03.2022

Team Leader

H&R Block
12.2019 - 04.2020

Receptionist

Martin Architectural
07.2017 - 05.2020

Certification of Completion - Esthetician License

Elevate Salon Institute Beauty Academy

Nursing

Wake Technical Community College

Similar Profiles

  • Trinity Wortham

    Trinity WorthamTrinity Wortham

    Medical Office Assistant at Preston DermatologyMedical Office Assistant at Preston Dermatology

  • VICTORIA ALEXANDER

    VICTORIA ALEXANDERVICTORIA ALEXANDER

    Physician Assistant at Preston Dermatology & Skin Surgery CenterPhysician Assistant at Preston Dermatology & Skin Surgery Center

  • Kvonna Crump

    Kvonna CrumpKvonna Crump

    Commercial Janitorial Cleaner at Preston Homes & Preston Homes IiCommercial Janitorial Cleaner at Preston Homes & Preston Homes Ii

  • John Autry

    John AutryJohn Autry

    Research Assistant at US Army War CollegeResearch Assistant at US Army War College

  • Abbey Friedman

    Abbey FriedmanAbbey Friedman

    Behavioral Health Expert Witness at The Expert Witness InstituteBehavioral Health Expert Witness at The Expert Witness Institute

CREATE PROFILE
Nneka Ellison