NNEKA F MADUEWESI
Louisville,KY
Summary
Compassionate healthcare professional with experience as a Patient Care Assistant, Monitor Technician, Birth Doula, and Trader Joe’s Crew Member. Skilled in providing exceptional customer service, building positive relationships, and working collaboratively in fast-paced environments. Supported multiple families throughout pregnancy, labor, and postpartum by providing emotional support, patient education, and advocacy. CPR/BLS certified with an Associate Degree in Nutrition and currently pursuing an Associate Degree in Nursing. Recognized for strong communication, attention to detail, teamwork, and a commitment to delivering high-quality, patient-centered care.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Monitor Technician
Norton Brownsboro Hospital
Louisville, KY
05.2026 - Current
- Monitored patient vital signs using advanced telemetry equipment to ensure timely responses to critical changes.
- Collaborated with nursing staff to interpret cardiac rhythms and provide accurate reports for patient care decisions.
- Spearheaded process improvements that optimized workflow efficiency and minimized response times for critical patient alerts.
Crew members
Trader Joe’s
Danville, CA
12.2018 - Current
- Often involved in processing credit or debit card transactions and checks
- Made products easily available to customers by stocking shelves and building displays while rotating stock
- Created a friendly/positive impression at the Performed duties as a cashier with an emphasis in sales
- Responsible for preparing food for customers at the demo(sample kitchen)
- Helped customers with general questions and/or concerns
- Interacted daily with customers
- Delivered exceptional customer service at all points of contact
Patient Care Assistant
University of Louisville Medical Center
Louisville, KY
03.2024 - 03.2025
- Assisted patients with daily activities, enhancing comfort and promoting independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness of patient areas, ensuring adherence to health and safety standards.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Benefits Coordinator
Foresight Mental health
Berkeley, CA
08.2021 - 09.2022
- Coordinated communication between insurance companies, brokers department and other internal stakeholders regarding benefit plan information.
- Assisted in developing training materials for staff members regarding company policies related to benefits administration.
- Ensured accuracy of all paperwork associated with employee benefit enrollments and terminations.
- Provided education sessions for employees on the details of their individual coverage options.
Certified Nursing Assistant
Perfect care room and board
Pittsburg, CA
03.2017 - 04.2019
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Ensured cleanliness of resident rooms at all times through regular housekeeping duties.
- Respected confidentiality of patient information at all times according to HIPAA regulations.
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
- Performed basic nursing procedures such as taking temperatures and pulse rates.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
- Prepared residents for meals and assisted with feeding.
- Cleaned and sanitized medical equipment and rooms.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
Cashier/Customer Service
Berry fresh Farm
Astoria Queens, New York
07.2015 - 12.2016
- Quickly and efficiently assist guest with their purchases as well as returns and other customer service related situations
- Ensured food and beverage service standards were met, resolved customer complaints in a courteous manner, and worked side by side with other staff members to model and learn appropriate service standards
- Performed standard cashier duties, After one month promoted to customer service area
- Used everyday mathematical skills
- Welcomed customers into the store and helped them locate items
- Multi-task as needed, providing customer service to customer both in store in over the phone
- Perfected customer service and had all customers leaving satisfied and happy
- Issue receipts, refunds, credits, or change due to customers
- Handled money, answered phones, light cleaning, handled returns, provided customer service as needed.
Education
Associate of Science - Nursing
Galen College of Nursing
Louisville, KY04.2028
Associate in Science (A.S.) - Nutrition science
Diablo valley college
Pleasant Hill, CA07.2022
Associate in Arts (A.A.) - Film/ Acting
Los medanos college
Pittsburg, CA05.2019
Skills
- Customer Service
- Patient Advocacy
- Effective Communication
- Team Collaboration
- Vital Signs Monitoring
Patient Care
- Electronic Medical Records (EMR)
- Labor & Birth Support
- Patient Education
- Time Management
- Problem Solving
- Attention to Detail
Certification
- Food handler
- First Aid certification
- CPR certification
- Doula certification
Timeline
Monitor Technician
Norton Brownsboro Hospital
05.2026 - Current
Patient Care Assistant
University of Louisville Medical Center
03.2024 - 03.2025
Benefits Coordinator
Foresight Mental health
08.2021 - 09.2022
Crew members
Trader Joe’s
12.2018 - Current
Certified Nursing Assistant
Perfect care room and board
03.2017 - 04.2019
Cashier/Customer Service
Berry fresh Farm
07.2015 - 12.2016
Associate in Arts (A.A.) - Film/ Acting
Los medanos college
Associate in Science (A.S.) - Nutrition science
Diablo valley college
Associate of Science - Nursing
Galen College of Nursing