Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nneka Means

Huntersville ,NC

Summary

Dynamic professional with a proven track record in sales and customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and probelm-solving skills.

Overview

13
13
years of professional experience

Work History

Manager/Tax Preparer

Means Income Tax Service
Charlotte , NC
01.2014 - 05.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by stating calm when addressing unhappy or angry customers.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.
  • Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.
  • Provided exceptional customer service, resulting in high client retention and satisfaction rates.

Realtor

Next Home World Class
Charlotte, NC
10.2023 - 02.2025
  • Leveraged social media platforms and online marketing strategies to increase properly visibility and attract potential buyers.
  • Advised and informed prospective clients on current market activities and conditions.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Communicated with clients to understand properly needs and preferences.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Licensed Massage Therapist

Self Employed
Charlotte, NC
02.2012 - Current
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Established trust with clients through effective communication and active listening, fostering strong professional relationships.
  • Continuously updated professional knowledge through participation in workshops, seminars, and conferences related to bodywork therapy techniques.
  • Ensured adherence to ethical guidelines while maintaining strict confidentiality regarding sensitive client information.

Education

Bachelor of Science - Journalism And Mass Communication

North Carolina A&T State University
Greensboro, NC
12-2007

Skills

  • Sales
  • Relationship building and management
  • Marketing and Advertising
  • Customer relations
  • Attention to detail
  • CRM
  • Client relationship management
  • Adaptability

Timeline

Realtor

Next Home World Class
10.2023 - 02.2025

Manager/Tax Preparer

Means Income Tax Service
01.2014 - 05.2024

Licensed Massage Therapist

Self Employed
02.2012 - Current

Bachelor of Science - Journalism And Mass Communication

North Carolina A&T State University

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