Hi, I’m
Nneka Oleru
Dallas,TX
Summary
Multi-talented and results-driven leader skilled in leadership, event management, customer experience, and program direction. Certified ScrumMaster, bringing a deep understanding of agile methodologies to drive continuous improvement and innovation. Proven track record in leading cross-functional teams, managing complex projects, and driving operational excellence. Adept at strategic planning, resource allocation, and fostering a collaborative, high-performance culture. Committed to empowering teams, removing blockers and ensuring exceptional customer experiences, and achieving ambitious growth goals.
Overview
19
years of professional experience
1
Certificate
Work History
Frontier Communications
Senior Manager of Client Experience & Operations
10.2022 - Current
Job overview
- In my role at Circles for our client Frontier Communications, I have successfully managed and executed over 200 large-scale corporate events in the last 20 months, consistently achieving an average satisfaction rating of 97%
- Leading a cross-functional team of coordinators and support staff, I have fostered a collaborative and high-performance culture, resulting in a 35% improvement in team performance and a 60% increase in employee retention
- I spearheaded a department-wide process optimization initiative that enhanced efficiency by 30%, saving the company 43% this year in F&B purchases
- My expertise in negotiating and managing vendor contracts has led to a 15% cost reduction and improved service quality
- Additionally, I implemented agile methodologies to streamline event planning processes, resulting in a 20% increase in project efficiency.
Sylvan Learning
Executive Center Director
05.2022 - 10.2022
Job overview
- At Sylvan Learning Center, I drove a 15% increase in enrollment within my first 30 days and a 25% boost in local brand awareness through strategic operational enhancements
- My comprehensive training elevated my team's performance in turn resulting in higher student progress in assessments.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Established policies and procedures related to center operations.
- Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
- Analyzed data from student assessments to identify areas of improvement in the learning center.
- Developed a comprehensive training program for new tutors to ensure quality instruction.
- Managed the budget for the learning center, including tracking expenditures and approving purchases.
- Designed strategies for increasing enrollment numbers through marketing campaigns or special events.
- Prepared reports using academic or institutional data and information.
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
Commonwealth of Massachusetts, Department of Transitional Assistance
Social Worker
07.2005 - 05.2022
Job overview
- Maintained accurate records of client progress and interactions according to agency standards.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Actively advocated for systemic change within organizations that serve vulnerable populations.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Developed workable solutions for recurring problems for individuals and families.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Developed individualized service plans with clients to address their identified goals.
Education
University of Massachusetts Dartmouth
Bachelor of Arts in Psychology
Skills
- Event Management
- Team Leadership
- Strategic Planning
- Process Improvement
- Client Relationship Management
- Vendor Stakeholder/Financial Management
- Training and Development
- Customer Experience
- High Efficiency
- Innovative Problem-Solving
- Communication Skills
- Agile Methodologies
- Data Analysis
- Strategic Planning
- Operations Management
- Cross-functional team leadership
- Documentation And Reporting
- Organizational Development
Certification
CSM, Scrum Alliance, 2024
Timeline
Senior Manager of Client Experience & Operations
Frontier Communications
10.2022 - Current
Executive Center Director
Sylvan Learning
05.2022 - 10.2022
Social Worker
Commonwealth of Massachusetts, Department of Transitional Assistance
07.2005 - 05.2022
University of Massachusetts Dartmouth
Bachelor of Arts in Psychology
Volunteer Experience
10/01/10-08/01/15
Executive Board Member, The Kerry Fund
As a board member of The Kerry Fund, Helping Humanity, I developed outreach programs, provided strategic leadership, and created compelling content for communication channels. I managed project timelines, coordinated multiple projects, and applied creative and cross-functional problem-solving techniques. I gained in-depth knowledge of nonprofit management and wrote and secured grants. I participated in strategic decision-making, developed and executed marketing strategies, and engaged with community members. Additionally, I led fundraising efforts and provided exceptional customer service ensuring positive experiences and sustained engagement.
Similar Profiles
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
Mark MisjaMark Misja
Customer Success Representative at Frontier CommunicationsCustomer Success Representative at Frontier Communications
MELISSA LAIRDMELISSA LAIRD
Installer at Frontier CommunicationsInstaller at Frontier Communications
Gabriel MendozaGabriel Mendoza
Bilingual Customer Service Representative at GEICOBilingual Customer Service Representative at GEICO