Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NNEKA TELESFORD

Arlington,VA

Summary

I'm always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Personal Assistant/Nanny/Behavior Technician

Multiple
03.2019 - 06.2023
  • Prepared meals and snacks for 3-5 children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Built positive and nurturing environments to support child social and emotional growth.

Transportation Security Officer

U.S, Homeland Security
03.2017 - 08.2017
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Monitored security checkpoints for compliance with applicable security protocols.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.

Airport Service Agent/customer service

Emirates Airline
02.2014 - 04.2016
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Prepare pre-departure and post-departure reports and passenger manifests.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Nanny/Private in Home Nanny/Personal Assistant to the Owner

D Fricke
02.2008 - 10.2013
  • Providing nurturing, caring, and safe environment for 2 kids
  • Including transporting kids to school and activities, cooking, planning activities and all task relating to kids.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Displayed absolute discretion at handling confidential information.

Sales Associate

Macys
06.2006 - 02.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Contributed to team objectives in fast-paced environment.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Sunglasses Hut
01.2006 - 01.2007
  • Customer professional for major sunglasses and accessories company
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.

Education

Associate of Arts - Nursing

University of The District of Columbia
Washington, DC

Skills

  • Excellent communication skill
  • Motivated attitude
  • Hazmat safety and storing
  • Aviation safety information system protection
  • Several software training for booking, boarding, ticket passengers
  • Leadership
  • Creativity and problem solving
  • Multitasking and organizational
  • Educational Support
  • Behavior Management Techniques
  • MS Office Proficiency
  • Child Psychology Knowledge
  • Complex Problem-Solving
  • Promoting Good Behavior
  • Behavioral Correction
  • Manage Behaviors
  • Newborn Care
  • Time Management
  • Court Preparation
  • Database and Client Management Systems

Certification

Comptia IT Fundamentals training Behavioral technican First Aid-certified CPR- certified AED-certified Travel document checker ACAA training AVSEC training Hazmat safety and storing Airport customer service Passenger handling Aviation Security Information System Protection Fit to fly training Emac training Altea training Profession sales training

Timeline

Personal Assistant/Nanny/Behavior Technician

Multiple
03.2019 - 06.2023

Transportation Security Officer

U.S, Homeland Security
03.2017 - 08.2017

Airport Service Agent/customer service

Emirates Airline
02.2014 - 04.2016

Nanny/Private in Home Nanny/Personal Assistant to the Owner

D Fricke
02.2008 - 10.2013

Sales Associate

Macys
06.2006 - 02.2008

Sales Associate

Sunglasses Hut
01.2006 - 01.2007

Associate of Arts - Nursing

University of The District of Columbia

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NNEKA TELESFORD